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Product & services pricing
3.64/5
Chance of future purchase:
3.94/5
Shipping & packaging:
4.53/5
Customer service:
4.07/5
Return/Replacement policy:
3.96/5

Verified
3/5

2017-08-09

Poor Sizing but Great Staff & Fast Delivery

"Product came promptly, but fit so poorly that I had to hack - saw the canopy overhang frames by 2"" and still had to fight to stretch it on. I still have not been able to install the canvas peak as it is also undersized."

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Verified
5/5

2017-08-09

well done

"Easy online purchase. Quick processing and quick delivery time. Was happy to be able to track my package. Ty."


Verified
2/5

2017-08-09

Not satisfied

"Replacement covering for the gazebo is a very poor fit - it is saggy & when it rains it fills with water - the top portion does not even fit the framing that it suppose to go on "


Verified
1/5

2017-08-09

Not delivered

"So far I have not received my order so my rating at this point is not satisfactory."


Verified
5/5

2017-08-09

Great product & fast service

"I had purchased Hampton Bay Pergola from Home Depot 3 years ago and the cover wore down from weather elements in Texas. I tried to get replacement and couldn't till I found Garden Winds website, so I ordered it and it arrived in few days was perfect fit and most importantly much better quality and workmanship than the original, it has 2 flaps on each side that blocks the sun from sneaking in. my pergola is 9 x 9 ft and I'm happy with this product and highly recommend it. "

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Verified
5/5

2017-08-09

Shipped fast and customer service was very courteous

"They help me track down the rate canopy"

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Verified
2/5

2017-08-09

Still waiting

"I ordered canopy 3 weeks ago. The website says the order is still in process. It should have been shipped by now."


Verified
5/5

2017-08-08

Fabulous!

"Knowledgeable, friendly, courteous phone salesgirl!
Prompt delivery--5 days to NJ.
Perfect fitting canopy top--10x12. Great experience!
"

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Verified
3/5

2017-08-08

Here is your pat on the back.

"I was completely satisfied with product and web site experience atthe 5 * level until I started getting mulitipule requests for how did we looking for pats on the back. I opted out and they still kept coming , I feel like you are stalking me so now rating is a 3. One more request it will go to 1 and you will not like the numerous ratings I will apply to your and other sites pertaining to your stalking features.
"


Verified
5/5

2017-08-08

Great Product

"This is the perfect replacement!"

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Verified
5/5

2017-08-08

Easy and Fast Service

"I order this item every two years and it is quick and simple and I am always highly satisfied."


Verified
4/5

2017-08-08

Canopy Top

"Top extremely snug had to bend frame to put on "


Verified
5/5

2017-08-08

Helpful , friendly advice

"I needed a new canopy for my swing. I phoned, received helpful advice, took photos and sent them to customer service. Heard back within 24 hours. They chose the proper top and I received it in 3 days. Great service. Would highly recommend this company."


Verified
4/5

2017-08-08

very easy

"ordered a 10x10 replacement canopy, little big but it will work."

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Verified
5/5

2017-08-08

Helpful, Fast and Accurate

"I needed to replace a two-tier cover for a gazebo I bought three years ago at Orchard Supply Hardware. I attempted to get a rough measurement and determine what cover I needed and used the chat feature on the Web site to seek assistance. I gave them what little information I had and they asked a couple of questions and for me to send a photo of the gazebo. The next day they told me what I needed and sent me the link to order it. The cover arrived the next day (and I paid for the standard shipping). This past weekend I put the cover on and it was a perfect fit! MIND BLOWN!!!! I will recommend and use this site again for any future replacements."

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