ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.75/5
Chance of future purchase:
3.53/5
Shipping & packaging:
4.40/5
Customer service:
3.75/5
Return/Replacement policy:
3.84/5

Verified
5/5

2017-08-13

service, delivery,product all execellent

"service,service,delivery great, would like to have instructions included"


Verified
5/5

2017-08-12

Great

"Well made canopy, quick delivery"


Verified
5/5

2017-08-12

Always great service!

"As usual excellent communication, pricing and service service!"


Verified
5/5

2017-08-12

Easy Shade

"The service was great. And courteous . The product is very sturdy and fit very well. The gazebo sits on a deck and not only gives shade there but also shades a bedroom. I am extremely pleased. Thank you."

Detailed Review Benchmark + -
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-08-11

Excellent

"Fantastic service and quality "


Verified
5/5

2017-08-11

satisfied customer

"no problems. good product.. fast shipping"


Verified
3/5

2017-08-11

Looks Good, but a little Narrow

"It measures 79" not 81" at described, so it is a little narrower than the original one that came with the Pergola at Kmart. It also is longer than the original but that is okay. The narrowness allows less protection from the sun and doesn't cover the weighted rods at each side.
It rained this morning and it did puddle, not as bad as the previous one but I will need to take it down with a heavy rain or storm. The rivets on the top did allow water to drain but most of it still puddled on the canopy. It is a heavier material than original canopy that came with Pergola purchase. I do like the color, it looks very nice.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2017-08-11

Not in stock

"I placed an order they charged my credit card said it was shipping and then never alerted me that they didn't have any Dutch Harbor replacement canopy or screens in stock until April of next year!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2017-08-11

Exchanges

"I think there should be a better way to do exchanges. Being charged for original shipment, return shipment and replacement shipment cost me almost as much as my purchase."


Verified
5/5

2017-08-11

quick order fill

"order arrived as expected on-time"


Verified
5/5

2017-08-11

replacement cover

"Good quality products , never disapointed "


Verified
5/5

2017-08-11

Better quality than the original but no tie backs for the netting

"I purchased the canopy and netting. Was easy to order. Order arrived on time. The canopy is much better quality than the original. The positioning of the grommets on the top allow for much better draining when it rains. It took a little work to get the top on but it has remained snug thru the summer winds and rain. Water repels nicely. The netting took a couple of adjustments. Not all panels were equal so I had to keep them all zipped together before hanging but worked out fine. Will have to keep them together when I take hem down for winter so the right panels are kept together. The netting had a few snags in it but still looked okay and better quality than original. The only real negative I can say about the purchase is the netting has no tie backs to hold the netting back. I managed the season without them but would prefer to have them. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Pricing of products and services
Overall product shipping and delivery process

Verified
5/5

2017-08-10

Great finds

"Easy to order. Customer Service was great in answering all my questions."


Verified
5/5

2017-08-10

Please!

"They are always courtious and they keep excellent account records."


Verified
4/5

2017-08-10

Canopy

"Excellent! Exactly what we the need!"