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Product & services pricing
3.65/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.53/5
Customer service:
4.08/5
Return/Replacement policy:
3.98/5

Verified
5/5

2017-05-06

Great company to deal with

"This is the second cover we have purchased from Garden Winds and the new material is much stronger. The package arrived in less than a week with no issues. Both time the company was great to deal with."


Verified
4/5

2017-05-06

Overall experience

"Several selections however not clear on difference. Replacement canopy way over priced. "


Verified
5/5

2017-05-05

Completely Satisfied with our patio canopy.

"We are satisfied with our Garden Winds Patio Canopy. It Fits our Frame and love the ease of online shopping. We've purchased several canopies in the past from Garden Winds and have been satisfied with the ability to pick the color we prefer, match the canopy with our frame and receive delivery within a few days of purchase."


Verified
5/5

2017-05-05

Quick service and quality product

"This was a replacement part and it was actually better quality than our original canopy. It was nice to deal with a real person on the phone, and the processing and delivery were incredibly quick."

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Verified
5/5

2017-05-05

Excellent service/support for hard-to-find parts

"Arrives quickly; has the size I needed for an older part. I'm so grateful for them."


Verified
5/5

2017-05-05

Great Investment

"Good Price and Perfect Fit "

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Verified
5/5

2017-05-05

lawn swing canopy replacement

"Very happy with the replacement canopy I received for my lawn swing. Easy ordering, prompt service and quality material.
"


Verified
5/5

2017-05-05

canopy for steel solar swing

"The customer service dept. @ Home Depot ordered this for me from Garden Winds. I received it about a week later. I have not had a problem ar all.
Thank You
Don Owens
"


Verified
5/5

2017-05-05

Fast shipping

"I received my replacement canopy cover within a few days of ordering. We haven't installed the cover yet due to rainy weekends in our area."


Verified
4/5

2017-05-05

product as described

"received on time and in good condition"


Verified
5/5

2017-05-05

Gazebo top replacement

"They helped me find a replacement gazebo top from a picture I provided. Top fit well with minimal adjustments to frame. Would recommend to friends."

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Verified
5/5

2017-05-05

Great fit and quick delivery

"It was easy to find the right gazebo cover, and once it arrived, quickly, it was well put together and easy to install. Hopefully it will last longer than the factory one that only made it 4 summers."

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Verified
5/5

2017-05-05

Love the color

"Received product quickly, love the new color better than the original. Neutral color is good. "


Verified
5/5

2017-05-05

Couldn't have been a better experience!

"Our Sears 11.5 foot cantilever umbrella needed replaced badly...we had no idea that Garden Winds even existed...never mind having the perfect replacement umbrella for the perfect price...we found the exact replacement top on the website, ordered it and received it in 2 days at no extra cost!...The replacement umbrella was better than the original one and went on easily in minutes...it fit perfect , too! Thank you, Garden Winds...we are back in the shade business! "


Verified
1/5

2017-05-05

Delivery now 2 1/2 months +

"Ordered product Apr 11 and knew on backorder until Apr 30/17. No updates received advising of delivery or delay. May 4/17 again checked order and still "in process". Checked canopy order page to see that backorder date was showing June 30/17. I called Garden Winds and was told they did not receive their April shipment so now delivery was expected June 30/17....or later, it could be moved. We have missed the sales for beginning of season to purchase a new unit and our back deck could have been ready for use at this point.
I think that when your shipment did not arrive you should have notified your customers, you have our information. Not very good business practice to leave your customers in this situation for over 2 months so needless to say my experience is far below satisfactory
MW
"