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Product & services pricing
3.69/5
Chance of future purchase:
3.79/5
Shipping & packaging:
4.49/5
Customer service:
3.99/5
Return/Replacement policy:
3.89/5

Verified
5/5

2017-04-21

Summer evening

"Needed a replacement canopy for my swing. Also, purchased Dragonfly string lights for my patio. High quality and quick delivery. They care about my satisfaction."


Verified
4/5

2017-04-21

Good Site for Replacement Gazebo Tops

"Ordering was easy, shipped fast and price was fair. This is my second time ordering from Garden Winds. I wound up ordering 2 replacement gazebo tops since I was offered a discount if I ordered 2. Good deal! Jury is still out on the fit. I put one top on and it was a struggle to fit my gazebo, although the description stated that it would fit. "


Verified
1/5

2017-04-21

SENT ME THE WRONG ITEM!!

"I ordered the Arrow Gazebo( model # 625 683) .canopy. I was very specific when I ordered it with a customer service woman. I explained that it was purchased at Home Depot about 6 years ago and asked her to repeat the information ,that I gave to her,back to me to insure that she had the correct information. The canopy arrived
quickly and I called my handy man to come and put it up for me. He came the next morning and proceeded to put the frame together. When preparing to install the canopy top, he told me that the frame did not fit. He had to cut
1 inch off of each bar the went into the corners of the small canopy. He continued to finish the installation. I thought it strange that the small canopy did'nt fit ..So I called your C.Service and was told that I was sent a
Universal Replacement instead of the Arrow 625 683. She said to send it back and she would send me the correct one even though it would not fit because the frame had been altered. I paid the man $60.00 to put the thing up and to have to take it down and return it would be costly for me as he would have to put up the Arrow.
Replacement. I would also have to buy new bars to replace the ones that were cut. It was a very bad experience
for me to go though. I am 78 years old and have to pay someone to do the various jobs for me. I can't afford to
do the canopy a second time. I am a very unhappy customer..
Roseanne Borromei
"


Verified
5/5

2017-04-21

Great Experience!

"Everything went well. Shipment arrived earlier than expected."


Verified
5/5

2017-04-21

"Received my order in two days. Quality is excellent. (Gazebo cover)"


Verified
4/5

2017-04-21

New canopy

"The canopy fit our Lowe's frame well. We ordered one 2 years ago and it didn't last very long, even though we removed it in the winter. We are hoping this one lasts longer."


Verified
5/5

2017-04-21

Great

"Awning cover looks great. Fairly easy for two people to install - a little more difficult for just one. Rip stop fabric much better than original."

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Verified
5/5

2017-04-21

Excellent Top

"I love your product because it has ties not Velcro, it would be nice to have even more ties because of the wind. I have bought the competition and they don't stay on and are use less."


Verified
5/5

2017-04-21

Very impressed

"We bought a home with a huge hex gazebo but the cover and screen walls were very fragile. We had a hard time finding a close fit because of the 13' size. I ordered these roofs and walls and they fit exactly perfect and our gazebo looks new."

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Verified
5/5

2017-04-21

Absolutely five star customer service and delivery

"My experience with Garden Winds was overall incredible. Prompt delivery (one business day) and immediate response from customer service with my questions. World wide UPS service is great too as price included HST customs clearance and shipping. Loved it. And loved product as well. Will deal with them in a minute once again!!
Anna
Canada
"

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Verified
5/5

2017-04-21

Great Product

"Ordered on line was easy and fast. Great service. Product was easy to install."

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Verified
5/5

2017-04-21

Great Canopy !

"The canopy fits perfectly and looks great !!!
Shipping was very fast !
"


Verified
4/5

2017-04-21

Great experience

"Is ease to order the covers , many pictures canopies to compare. Fast shipping and the cover fit perfectly."


Verified
5/5

2017-04-21

Fast and accurate

"Shipping was fast and accurate. The cover was installed and fits well."


Verified
1/5

2017-04-21

Misleading website

"Unhelpful and rude customer service "

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