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Product & services pricing
3.67/5
Chance of future purchase:
3.97/5
Shipping & packaging:
4.56/5
Customer service:
4.12/5
Return/Replacement policy:
4.05/5

Verified
5/5

2017-04-19

perfect fit

"fits better than any i have gotten very pleased"

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Pricing of products and services

Verified
5/5

2017-04-19

Excellent product & service

". I have been ordering canopies and cushions for years, from Garden Winds and it is always relatively fast shipment and great customer servicell. "


Verified
5/5

2017-04-19

great price fast shipping

"Great website fast shipping "


Verified
2/5

2017-04-19

Return policy very expensive

"Purchased wrong size cost to return will be almost half cost of the product."


Verified
3/5

2017-04-19

Not what was expected

"I ordered a brown cover, that was what we wanted. I made sure it said it was available, as other covers said "tan only." This one did not say that, received a tan cover .... oh well! Installing cover went well on the bottom ... but the top piece was about an inch short. The last corner tore out trying to stretch it over the frame. Ended up taping that corner on with duct tape. Interesting part last cover this top piece was too big! Couldn't use old top, it was rotten."


Verified
5/5

2017-04-19

Canopy

"Exact fit, quality fabric."


Verified
5/5

2017-04-19

Great fit

"Super quick delivery. Looks great! "


Verified
5/5

2017-04-19

regency gazebo

"I have had my gazebo for a few years and use it every day in the summer months. After several summers of
New England weather I have had to replace the canvas top. It arrived within a few days. and I look forward to spending my summer days reading and entertaining under my gazebo once again.
"

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Verified
4/5

2017-04-19

Satisfactory

"Had trouble with the Velcro strips to help fasten the top down....seems like the strips should have been sewn in opposite direction. Also one of the metal hooks separated from the elastic which holds down the corner of the top, could now fix this. "


Verified
1/5

2017-04-19

Friendly employes but slow service

"I placed my order the first of the month today is the 18th and I've not received it. I called a week ago and found that half my order was on back order until the 27th. Wish they would have said something when I ordered. Gave me an option to look elsewhere. Kind of stuck now..."


Verified
1/5

2017-04-19

Ridiculous shipping charges on returns.

"I spent close to $1000 on replacement cushions and a new gazebo canopy. The cushions fit, but I oredered the wrong canopy. Garden Winds showed no appreciation for a good returning customer who spent a lot of money and charged me for shipping both for sending the item and for the return. They were completely inflexible. I found the right canopy - from Garden Winds - on Amazon Prime and it shipped for free. I am very disappointed in the way they do business. If my $900+ customer spending didn't even warrant a free $10 shipping return, I really don't want to do business with them again. Make sure you do make a mistake when you order!"


Verified
2/5

2017-04-19

Made poorly

"No matter how much to try to make it fit. It won't. I had to make a hole in this 10 by 10 in order to fit that last corner in. The person who sowed it and made it did not make the measurements right. "


Verified
5/5

2017-04-19

Canopy Cover Replacement

"Everything went well with my purchase and delivery. Thanks"


Verified
5/5

2017-04-19

great canopy

"I love the replacement canopy. It is much sturdier that the original canopy. It was very easy to install. Garden Winds shipped the package just as promised."


Verified
5/5

2017-04-19

Excellent Company

"I have had an issue in the past that they addressed promptly and fairly. I have bought several items from them and have been very pleased with all but the first one which was as much my fault as theirs. I tried to cheap out on the product and got what I paid for. However, although it wasn't their fault, Garden Winds rapidly took care of the issue to our satisfaction. I will continue to do business with them..."

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Pricing of products and services
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