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Product & services pricing
3.72/5
Chance of future purchase:
3.82/5
Shipping & packaging:
4.50/5
Customer service:
4.02/5
Return/Replacement policy:
3.89/5

Verified
1/5

2017-04-19

Ridiculous shipping charges on returns.

"I spent close to $1000 on replacement cushions and a new gazebo canopy. The cushions fit, but I oredered the wrong canopy. Garden Winds showed no appreciation for a good returning customer who spent a lot of money and charged me for shipping both for sending the item and for the return. They were completely inflexible. I found the right canopy - from Garden Winds - on Amazon Prime and it shipped for free. I am very disappointed in the way they do business. If my $900+ customer spending didn't even warrant a free $10 shipping return, I really don't want to do business with them again. Make sure you do make a mistake when you order!"


Verified
2/5

2017-04-19

Made poorly

"No matter how much to try to make it fit. It won't. I had to make a hole in this 10 by 10 in order to fit that last corner in. The person who sowed it and made it did not make the measurements right. "


Verified
5/5

2017-04-19

Canopy Cover Replacement

"Everything went well with my purchase and delivery. Thanks"


Verified
5/5

2017-04-19

great canopy

"I love the replacement canopy. It is much sturdier that the original canopy. It was very easy to install. Garden Winds shipped the package just as promised."


Verified
5/5

2017-04-19

Excellent Company

"I have had an issue in the past that they addressed promptly and fairly. I have bought several items from them and have been very pleased with all but the first one which was as much my fault as theirs. I tried to cheap out on the product and got what I paid for. However, although it wasn't their fault, Garden Winds rapidly took care of the issue to our satisfaction. I will continue to do business with them..."

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Likelihood of customers making future purchases
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Product Returns/Refunds/Exchanges

Verified
5/5

2017-04-19

Exact fit

"Quick ship. Easy install. Tiverton 3 is the best so far. Could not say more about this product. Thank you for making my product not obscelete."


Verified
5/5

2017-04-19

Great customer service.

"Great product. Fits perfect and looks better and tougher than original. Thanks much. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2017-04-19

Amazed to find a perfect replacement canopy.

"Our daughter gave us a pergola she had used for years but could no longer use due to a move. We used it for several more years and the canopy needed to be replaced. I thought I would have to buy a universal one size fits all replacement and make it work do to the age of the pergola. After browsing Garden Winds, I found the exact replacement canopy that was made even better than the original. It fits perfectly."


Verified
5/5

2017-04-19

Perfect fit...excellent quality

"I couldn't have asked for a better product. Completely satisfied. ..perfect fit...excellent quality. ..5 stars!!!"


Verified
5/5

2017-04-19

Gazebo cover

"Gazebo cover fit perfect,and is a higher quality material than previous replacements
Very happy.
"


Verified
5/5

2017-04-19

Great customer service...

"Good company, will highly recommend them."


Verified
5/5

2017-04-18

Swing canopy

"They had exactly what I needed and offered a discount for ordering two"


Verified
5/5

2017-04-18

WOW

"Great service and 4 day delivery."


Verified
1/5

2017-04-18

gazebo shade

"Service was excellent and efficient. I would definitely recommend Garden winds."


Verified
4/5

2017-04-18

Much better canopy than canvas.

"So far seems tougher than Hampton Bay's canvas canopy.
"