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Product & services pricing
3.67/5
Chance of future purchase:
3.97/5
Shipping & packaging:
4.56/5
Customer service:
4.12/5
Return/Replacement policy:
4.05/5

Verified
3/5

2017-04-18

Too small

"The company was easy to order from and the delivery was fast. My complaint was that the actual gazebo cover was just slightly too small to get on the frame. "


Verified
5/5

2017-04-18

Costco Canopy that appears to lasts 4 to 5 seasons.

"Very satisfied with the service. The website was great. The shipping was very quick. The product appears to be of good quality. I would for sure not hesitate to order a replacement canopy from Garden Winds again."


Verified
5/5

2017-04-18

Garden Winds was terrific!!

"Garden Winds assisted us in finding a replacement canopy and netting. The merchandise arrived earlier than estimated, was easy to install and looks great!!"


Verified
5/5

2017-04-18

Excellent customer service

"I contacted Garden Winds twice through email and they responded to both of my questions in less than a day. Their answers were very helpful in placing my order. "

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Verified
5/5

2017-04-18

Excellent quality

"Very easy to buy, fast delivery"


Verified
5/5

2017-04-18

Great experience

"From ordering to receiving, the whole process took far less time than what I was expecting.
We're very pleased with the product and the service.
"


Verified
4/5

2017-04-18

Little too tight

"This is the fourth replacement I have ordered in the nine years since we purchased our gazebo.. Our canopy is in the hot summer sun during the summer months, so it takes a beating. This most recent replacement was extremely hard to get on. "

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Verified
1/5

2017-04-18

Horrible

"I reality you product is not good, I bought one last summer ( last lees than a year), first wind and the whole thing rip. I just bought it because I had no option in the market."

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Verified
2/5

2017-04-18

Good Product, Incomplete Service

"I had no trouble finding the replacement canopy for my pergola (the is my third canopy). I was pleased to find upgrades in fabric and went with the ripstop version.

As a "universal" canopy it comes with a few grommets to release rain water, but also comes with the recommendation that more may be needed. I do need more, and I know exactly where the water will puddle; but didn't want to do anything to harm the canopy's integrity. So I called Customer Support and was told essentially that I was on my own. "Go to Lowe's or Home Depot, somebody there will know what you need."

I don't think so.

It would have been nice to have a specific recommendation for a quality tool set and process that would let me solve my water problem without harming the canopy, either by inferior grommet insertion or grommet numbers that might cause a weakness in the canvass. Even easier if Garden Winds had such a set in the product line.
"


Verified
4/5

2017-04-18

Gazebo top

"The gazebo itself is great but the top does not fit."

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Verified
4/5

2017-04-18

Sage

"love the quality but the cushions aren't the right dimensions and slide back and forth on my furniture."


Verified
5/5

2017-04-18

The best service ever

" I had an issue with my new canopy cover, not the fault of Garden Winds, I called customer service, she responded quickly and got another one out immediately. All companies need to learn what Great customer service is, Garden Winds is a 5 star."


Verified
5/5

2017-04-18

Perfection!

"Everything was as exactly as stated!!!"


Verified
4/5

2017-04-18

Canopy top

"Order shipped promptly and arrived in good condition. Only reason not give 5 stars was price was a little higher than other tops I have and have replaced. Good product."


Verified
5/5

2017-04-18

Good price, great fit

"Finally found a good supplier for replacing our gazebo roof cover and side netting. website was easy to locate my make/model. Price was reasonable and the fit to my gazebo frame was perfect. I'll be back for my next replacement."