ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.66/5
Chance of future purchase:
3.96/5
Shipping & packaging:
4.56/5
Customer service:
4.11/5
Return/Replacement policy:
4.04/5

Verified
5/5

2017-04-04

Extremely Prompt, Helpful Service!!

"I wasn't sure about what canopy to order for my 2 seat swing so I texted a picture to Garden Winds and they responded quickly to all my questions. They were very patient and helpful. I ordered the product and when it arrived I found that it was quite a bit difficult to put on. I thought perhaps it was too small so I called customer service and the young lady was very polite and said that they can sometimes be awkward for one person. She suggested letting it sit in sun so it would be easier to stretch, and maybe have 2 people give it a go. She was right! So..I would say that my experience was nothing but thumbs up. Keep up the good work. I'm a very happy customer. "


Verified
5/5

2017-04-04

A+

"Right item first time, excellent fit"


Verified
5/5

2017-04-04

Replacement Covers

"Very easy to navigate their website and identify what you need. Quick completion of the order and great communication on shipment and delivery times"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2017-04-04

Great price for great quality!

"Their people are helpful and knowledgeable. They have the right replacement canopies."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Verified
5/5

2017-04-04

Fast Service

"Order for replacement gazebo top was fast. Arrived on our doorstep almost before the ink was dry!
"


Verified
5/5

2017-04-04

gazebo top and netting

"I ordered my top and had it in a couple days. "


Verified
2/5

2017-04-04

FIT

"Size did not fit frame as advertised - "


Verified
5/5

2017-04-04

Gazebo tarp

"I ordered a replacement top and we are very happy with it"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-04-04

Perfect

"Great experience. Easy to order, arrived as expected in a timely fashion. Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2017-04-04

Prowd 5 star rating

"First of all I was happy to find a company that had a replacement cover for my outdated canopy. Then they give a choice to the consumer as to strength and quality that they may desire. When purchased, Garden Winds speedily filled my order and updated me with continuous notices, tracking my order which arrived precisely as they predicted. The convenience of being able to order the product online and with quality service was superb. So the bottom line is I appreciated quality, convenience and value along with proper tracking and customer follow-up all in one great company. This is one of the few times I have ever taken the time to give my remarks and this is why I hope you trust me when I say... My recommendation is A five star try them out I hope you agree. Dale Huston
Seattle Washington
"


Verified
5/5

2017-04-04

Easy to order replacement

"Canopy came very fast in mail"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2017-04-04

Exceptional order processing and delivery

"I phoned Garden Winds to confirm a few of my thoughts about replacement outdoor cushions prior to placing an on-line order. The representative with whom I spoke was very friendly and knowledgeable, and she answered all my questions precisely. I then placed the order on-line and the delivery went as expected, until it arrived early, which was even better. The cushions exceed our expectations. I would definitely purchase here again and highly recommend Garden Winds based on this experience. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2017-04-04

Excellent service

"The website allowed me to send a picture of my lawn swing set for which I needed a replacement canopy and seat cushions. There was a quick response suggesting what the correct replacements might be. Shipment was very fast."


Verified
1/5

2017-04-04

No good

"Very crappy material only last for 4 days and the wind went right through "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
2/5

2017-04-03

13 foot umbrella cover

" There was no comparison to the old umbrella cover. Very disappointed, for a hundred dollars ? My old umbrella had leather reinforced pockets, with brass grommets.
The new one sags and is loose even with the umbrella at its highest setting, very sad........
I guess I'm sending it back.
"