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Product & services pricing
3.85/5
Chance of future purchase:
3.86/5
Shipping & packaging:
4.59/5
Customer service:
4.01/5
Return/Replacement policy:
3.96/5

Verified
5/5

2022-06-23

Satisfaction

"Easy to identify correct item. Arrived as promised."

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Verified
5/5

2022-06-23

Very professional and informative

"There was an error on the first order but they apologized and made it right. Thank you!"

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Verified
5/5

2022-06-23

Great quality service

"Great quality service and fast delivery, very helpful"

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Verified
5/5

2022-06-23

Very Pleased in Every Way

"Wanted shade. Needed new canopy. Ordered it. Received it. Installed it by myself. Used string tied to grommets to help pull it into place. Did it by myself, so you can too. Great fit. Looks great! // Excellent customer service. Lightning-fast shipping. Highly recommend."

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Verified
1/5

2022-06-23

Awful!

"The website was wrong. We ordered the largest sized canopy for our swing that the website said Lowe's made and it was still too small by 2 inches. In addition, the website locked up while ordering and after completing my order it ended up making a duplicate order. So, after returning the item(SSSSS) I got doubled billed for shipping AFTER refund. When I explained this to customer service the representative was indifferent. So, I paid $31 to learn not to buy from them again. No, I certainly don't recommend. "

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Verified
5/5

2022-06-23

Lulu

"Ordered the top, came in a few days and fits perfect. Good quality and great color.
"

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Verified
5/5

2022-06-23

Customer service

"I had sent a picture of my gazebo but I needed more than one. I then sent five pictures from different directions (at 8 pm) I received a reply early the following morning, with a picture and number of the top I needed. I ordered the top that day and received it the following day. Excellent customer service."

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Verified
3/5

2022-06-23

Poor quality

"The stitching appears to be strained and that is on the first day
Hope it lasts, material doesn’t feel like the original. Kevin
"

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Verified
5/5

2022-06-22

Fast service, exactly what I ordered.

"Easy to order, explained what it was. Quick shipping, very happy with the product ."

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Verified
2/5

2022-06-22

ok.not great

"i bought a gazebo from hayneedle you list it on your home page. the item was manufacured by belham living. this is not an option anywhere on your web site. I loved the original cover greek key bottom. 2 tone gray. ordered a new one from you. top part isnt correct size. the bottom tier fits but keeps flying up.would not recomend. tried to get custom top companies all to busy even though I agreed to their price.I guess I have to go get double sided velcro. "

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Verified
3/5

2022-06-22

Gazebo top

"They don't last a year even if you buy the heavy duty ones!!!"

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Verified
5/5

2022-06-22

11.5 ft Umbrella Cover

"Ordered one unit and it fitted perfectly. So ordered a second as a back up"

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Verified
5/5

2022-06-22

Good quality

"Good quality cover that fits our gazebo "


Verified
5/5

2022-06-22

Easy and helpful

"Sent in a photo of my frame and thy immediately replied with exactly the replacement canopy I needed!

"

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Verified
5/5

2022-06-22

They Found My Umbrella Canopy!

"I had a very hard to find canopy that they were able to find for me after much back and forth. Hats off to them for being persistent!!"

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