ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.85/5
Chance of future purchase:
3.86/5
Shipping & packaging:
4.59/5
Customer service:
4.01/5
Return/Replacement policy:
3.96/5

Verified
5/5

2022-06-22

I couldn't be more pleased.

"You team helped me find the right canopy. The shipment was lightning fast.
I will recommend you to others.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Verified
5/5

2022-06-22

Great service, fast response time and quick ahipping

"fast response time and quick shipping. The canopy swing cover fit perfectly and the quality is good. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-06-22

Maxine

"Do to strong winds the canopy top that came with the frame from sunjoy tore. I ordered a replacement from wayfair and although it was 10x10 it did not fit. When ordering from gardernwind, it was as simple as sending them a picture of the frame and they immediately recommended a replacement. It came in timely and fits perfect. I can see the riplock technology in the canopy. I believe it will last several seasons. I recommend this to anyone who is like me who does not do measurements etc."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
3/5

2022-06-22

So far so good

"I'm surprised to get this survey request since the product I ordered won't be delivered for two more months. You can check back with me then."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2022-06-22

Hard to find canopy

"I spoke with customer service, emailed customer service and always connected.
Did as requested with the photo etc. They came up with a best fit and explained how they did that.
I placed the order and it came promptly. Questions again answered by customer service via the above stated methods.
I replaced the old with the new a little bit of a tight fit but it did fit.
Happy so far.
"

Detailed Review Benchmark + -
Pricing of products and services

Verified
1/5

2022-06-22

Hope I get my canopy before summer is over!

"You take way too long to ship. I’ve been waiting 3 weeks for a grill canopy that is in stock. Why so long?"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-06-21

great product on time delivery

"great to do business with
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-06-21

We have Shade Back on our Swing!

"I emailed first to see which canopy to order for our swing. They sent me a link to the proper fit and I ordered one. The downside is that it took a while to get here but once it did it fit perfectly and we can enjoy our swing again. The beige color is basic enough to go with many other designs. The quality seems to be good. It should last a while."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-06-21

Product Rocked!

"The canopy fit our outdoor bar as advertised. Was affordable, good quality, and arrived quick! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-06-21

Perfect Replacement

"Everything was perfect about the experience. The service was amazing, the replacement fit as it should, and the build quality seems to be better than the original. Would definitely recommend to anyone.

Do you guys do custom fabrics? I would love to order another gazebo cover in a different color that isn't shown on website.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-06-21

Fast delivery and proper size according to model.

"The original canopy was of a different quality: thicker, the stitches were larger and made with thicker threads, the impregnation against water was stronger. After each season, it was serviced (cleaning, checking the stitches, folding for storage). Before the season - treatment with a water-repellent aerosol. This is probably why this canopy has served me for 17 years without losing quality and shape. Only the last strong gale-force wind has damaged the canopy sleeves. Thanks to the manufacturer. The new canopy is made from a different fabric (probably synthetic), But, I expect the same quality from the new canopy as well. Let's see..."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2022-06-21

Never buying again

"We bought a gazebo in 2018. We had to replace the canopy once in 2019 and once this year (2022) you have to buy it directly from them because generic ones won’t fit (intentionally) the price of canopy’s is almost as much as buying a whole new gazebo set. I ordered this years in May. I was told it would be backordered til Mid June. Mid June comes and goes with no email update. I call and am told it won’t be in until mid July now. No other color or other option available so it’s wait or buy an entirely new gazebo. Extremely disappointed. Will never buy again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-06-21

Accurate, quick & easy.

"Needed a replacement canopy for a 7-8 year old patio umbrella. Emailed a picture to customer service and they responded in minutes with the exact/ accurate product I needed. Great service, timely shipping!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
3/5

2022-06-21

Almost good

"After buying it I fine out more that I need"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-06-21

Love the product and support

"Purchased gazebo at Lowe’s years ago , been buying 10 by 10 gazebos for over 20 years ... The Garden Winds product has been the best made and easiest by far to get the replacement canopy for .... "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process