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Product & services pricing
3.74/5
Chance of future purchase:
3.82/5
Shipping & packaging:
4.51/5
Customer service:
4.02/5
Return/Replacement policy:
3.89/5

Verified
5/5

2016-06-23

PERFECT soulution to a disaster

"I purchased my canopy only last year from Home Depot and when I put it up this spring, a slight breeze tore it to shreds. The sun had rotted the material and I live in Maine so it was not extreme heat. The new canopy ordered from Garden Winds was far better material and fit perfectly I did have to wet it to get it to go on over my poles but other than that no issues at all."


Verified
5/5

2016-06-23

Blowing in the wind

"The service was outstanding. Product delivered fast. The canopy was/is outstanding quality. Easy to install. Once again could not be more pleased by the experience dealing with this retailer."


Verified
5/5

2016-06-23

Fast

"Item received quickly, fits and looks strong enough to handle the weather in the Great Plains."


Verified
5/5

2016-06-23

Garden winds survey

"Very good quality product, expected it to arrive in a couple of days after I ordered, was notified within an hour after placing the order that it had been processed and shipped and received early the next day."


Verified
4/5

2016-06-23

Shortage produced benefits

"I only gave you 4 out of 5 stars because I had ordered a replacement cover for my pergola and was told it would be three weeks. After about a week I got notification that it would now be 11 more weeks.

I called and was upset. Your customer service person was great and asked if I would consider and open box. Since the new shipment was scheduled for the end of August I said "Absolutely." She found one and and I got it four days later.

The quality of the new cover is outstanding. I put it up yesterday and am delighted.

The only problem I had was the extra clips for the netting didn't really work (no biggie--the grommet was too thick for the clip).

Thanks for everything.
"


Verified
4/5

2016-06-23

Easy Find!

"I was looking for a replacement on my outdoor swing! I found it immediately on this website. I only wish it would have been it stock. I am looking forward to receiving it!"


Verified
5/5

2016-06-23

"I ordered wrong size. I am returning and will order the correct size.

No problem with delivery.

thank you
"


Verified
5/5

2016-06-23

Shade on a hot day!

"Beautiful comfort oasis in your own backyard !"


Verified
4/5

2016-06-23

"So far the new canopy cover is working well, it handles the delta breeze in the northern CA area well. The only thing I did not like is the top canopy doesn't have any additional manners of holding it to the frame aside from the four corners. "


Verified
5/5

2016-06-23

Comes in on time

"The order came on time,was complete. Although on backorder came in when said it would. Good job. Craig"


Verified
4/5

2016-06-23

Exactly what I was looking for.

"I got what I needed, however it was very pricey, I am not even sure how long it will last either. I installed it the same day it came in, and about four days later I saw saggy spots in it, and no, I didn't install it wrong because there is only one way to install it. If I get three years out of it, then I guess I got my money worth. "


Verified
5/5

2016-06-23

Found the right canopy!

"Inherited the canopy structure from the previous homeowner. Bought a new canvas on gardenwinds after speaking with the service rep. She identified our canopy and suggested the replacement to buy. It fits perfectly. Thanks so much!"


Verified
4/5

2016-06-23

canopy

"it was easy to place the order. I did need to return the item as I picked the wrong one but the return was as easy as well and have reordered i hope the correct canopy this time around"


Verified
5/5

2016-06-23

Summer time ready ????????

"Super Happy with my replacement tan canopy 10 by 10 ..
Fast service & next day delivery.
Thank you,
Happy customer ????
"


Verified
5/5

2016-06-23

"Great customer service. I didn't have model and number of canopy so I just send s couple of pictures. They came back right back with the perfect fit. I just have to click the link and pay. Was deliver to my home in less than 5 days.
Love the product. Looks great and is excellent quality. Thank you Garden Winds!
"