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Product & services pricing
3.70/5
Chance of future purchase:
3.80/5
Shipping & packaging:
4.51/5
Customer service:
4.00/5
Return/Replacement policy:
3.89/5

Verified
5/5

2016-05-31

No Garden Winds blowing here!

"Thanks so much for promoting your product exactly as it was created! The first day we had it up there was a rainstorm and we were still able to sit outside and entertain. You're the best!"


Verified
5/5

2016-05-31

my overhang, not my hangover

"easy transaction on internet buying, super fast delivery, (i'll be back)"


Verified
4/5

2016-05-31

Looking for shade.

"I ordered a replacement cover for our pergola and had to order the weighted poles as well since we accidentally threw the original ones away. The cover was in but the poles were back ordered so still waiting for the cover and poles to arrive since they ship until entire order is ready. The website itself was easy to manuveur. Would like an update on when I should expect the delivery as its starting to heat up. I really did like the fact that you had different colors available. Can't wait to see if color is as depicted in website because it will hopefully match our house color. Basically my only complaint is the wait, but I suppose I should not have thrown the poles away to begin with. "


Verified
2/5

2016-05-31

Ok canopy

"Seems thinner than the original one. Doesn't help that both pieces were about 2 inches shorter than needed. This made it very difficult to attach to structure. Top piece could not go on all four posts at all, so one corner is not secured. I'd be surprised if this makes it a year. I probably just return it."


Verified
5/5

2016-05-31

Perfect fit!

"I purchased the Arrow Gazebo Replacement Canopy - RipLock 500. I couldn't be happier. The construction is night and day compared to what the gazebo came with. I believe it will last for many years to come, without falling apart and disintegrating like the original. Money well spent! The shipping was incredibly fast and packaged so nicely. I will be back for any needs in the future. "


Verified
5/5

2016-05-31

"I live on the east coast and received my order in 7 days. Good service considering it was shipped from west coast. I ordered the heavy gauge model and it is definitely much heavier than the manufactures original. It fit like a glove.

Thanks Garden Winds
"


Verified
5/5

2016-05-31

Quality

"We are very happy that we chose the better quality canopy. We also sprayed it with Scotchguard as they suggested."


Verified
4/5

2016-05-31

New canopy for my gazebo

"We found what we needed on line and although we couldn't get the original color, we were quite happy with the color available. We found that this canopy fits a little looser than the original, but this too is not a bad thing because you don't have to put so much pressure on the seams to get it installed.

The shipping was very quick, in fact arrived we didn't expect it to come as fast as it did and were not home when it arrived, but delivery was made a couple of days later.

Was glad to get the new canopy, as we spend every minute outside that we can during our relatively short summer.
"

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Verified
5/5

2016-05-31

"Extremely fast shipping, great service, even better product!"


Verified
5/5

2016-05-31

Excellent Customer Service

"The customer service dept is excellent, more than willing to help solve any problem that may arise. Your product my be returned, if needed, and given a full refund, minus shipping, of course,"


Verified
5/5

2016-05-31

"Ordered online. Went fast and smooth. This was after holding for 1/2 hour and still holding. The replacement canopy went on our frame perfectly. Now we will see if the Riplock feature helps extend the life of the canopy. Thanks.

"


Verified
2/5

2016-05-31

Return policy

"The rep I spoke with was very helpful. I was disappointed to learn since I bought more than 1 item u would not provide return labels my intention was to return the medium 4 large but now I will return 4 a refund it was my fault since I thought I selected large "


Verified
1/5

2016-05-31

dissapointment

"Backordered. No further comment from seller as to availability, etc. Too long a wait for availability of item. I have this sinking feeling that I will be told the item will not be available and will have no recourse. "


Verified
5/5

2016-05-31

Canopy a Perfect Fit.

"This replacement Canopy from Garden Winds was a perfect fit. It is of a better quality than the original. Bought our Cabana in 2009 and the original canopy was stained beyond cleaning from the tree sap even though I take the entire unit down for the winter. We have a campsite at the New Jersey shore.
I purchased a new "cheap" replacement canopy about 2 years ago from another company & it was in really bad shape after the 2 years. I wanted something equal to or better than the original. An internet search came up with Garden Winds.
I followed the directions and used Scotch Guard on this Canopy for extra protection and ease of keeping clean.
The stitching is top notch and the material is high quality. Our order was for the 500 denier.
We are satisfied with our purchase.
"


Verified
5/5

2016-05-31

Great cover!

"Fits perfectly. Very well made. This is the second one I have purchased over the years. Luv them. "