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Product & services pricing
3.65/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.53/5
Customer service:
4.07/5
Return/Replacement policy:
3.96/5

Verified
5/5

2016-05-31

Perfect fit!

"I purchased the Arrow Gazebo Replacement Canopy - RipLock 500. I couldn't be happier. The construction is night and day compared to what the gazebo came with. I believe it will last for many years to come, without falling apart and disintegrating like the original. Money well spent! The shipping was incredibly fast and packaged so nicely. I will be back for any needs in the future. "


Verified
5/5

2016-05-31

"I live on the east coast and received my order in 7 days. Good service considering it was shipped from west coast. I ordered the heavy gauge model and it is definitely much heavier than the manufactures original. It fit like a glove.

Thanks Garden Winds
"


Verified
5/5

2016-05-31

Quality

"We are very happy that we chose the better quality canopy. We also sprayed it with Scotchguard as they suggested."


Verified
4/5

2016-05-31

New canopy for my gazebo

"We found what we needed on line and although we couldn't get the original color, we were quite happy with the color available. We found that this canopy fits a little looser than the original, but this too is not a bad thing because you don't have to put so much pressure on the seams to get it installed.

The shipping was very quick, in fact arrived we didn't expect it to come as fast as it did and were not home when it arrived, but delivery was made a couple of days later.

Was glad to get the new canopy, as we spend every minute outside that we can during our relatively short summer.
"

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Verified
5/5

2016-05-31

"Extremely fast shipping, great service, even better product!"


Verified
5/5

2016-05-31

Excellent Customer Service

"The customer service dept is excellent, more than willing to help solve any problem that may arise. Your product my be returned, if needed, and given a full refund, minus shipping, of course,"


Verified
5/5

2016-05-31

"Ordered online. Went fast and smooth. This was after holding for 1/2 hour and still holding. The replacement canopy went on our frame perfectly. Now we will see if the Riplock feature helps extend the life of the canopy. Thanks.

"


Verified
2/5

2016-05-31

Return policy

"The rep I spoke with was very helpful. I was disappointed to learn since I bought more than 1 item u would not provide return labels my intention was to return the medium 4 large but now I will return 4 a refund it was my fault since I thought I selected large "


Verified
1/5

2016-05-31

dissapointment

"Backordered. No further comment from seller as to availability, etc. Too long a wait for availability of item. I have this sinking feeling that I will be told the item will not be available and will have no recourse. "


Verified
5/5

2016-05-31

Canopy a Perfect Fit.

"This replacement Canopy from Garden Winds was a perfect fit. It is of a better quality than the original. Bought our Cabana in 2009 and the original canopy was stained beyond cleaning from the tree sap even though I take the entire unit down for the winter. We have a campsite at the New Jersey shore.
I purchased a new "cheap" replacement canopy about 2 years ago from another company & it was in really bad shape after the 2 years. I wanted something equal to or better than the original. An internet search came up with Garden Winds.
I followed the directions and used Scotch Guard on this Canopy for extra protection and ease of keeping clean.
The stitching is top notch and the material is high quality. Our order was for the 500 denier.
We are satisfied with our purchase.
"


Verified
5/5

2016-05-31

Great cover!

"Fits perfectly. Very well made. This is the second one I have purchased over the years. Luv them. "


Verified
5/5

2016-05-31

"Received quickly and fit perfectly!"


Verified
5/5

2016-05-31

This is our third canopy for our gazebo from Garden Winds

"We were given a Summer Veranda gazebo 3 years ago and it needed the canopy. We found Garden Winds website and were delighted to find a suitable replacement canopy. We ordered the least expensive one (on a budget) and it fit perfectly. We live in an area with a lot of wind and thunderstorms and the canopy lasted a little over a year. We ordered another one and went with the top of the line model. It lasted the same amount of time and cost $70 more. So this year we figured out that we are pretty much going to have to buy a new canopy every year to year and a half, so go cheap! We just installed our latest one and it is great! Very happy with it. I wish they would last longer and perhaps in more stable weather conditions these do better. But we love ours in spite of that. Would and will buy again!"


Verified
5/5

2016-05-31

Better than the original!

"Great fit and easy to install."


Verified
2/5

2016-05-31

Not so universal

"My canopy fits great in the width, but is two inches two short in the depth. Would be nice if it was adjustable or had Velcro ties instead of fixed loops."