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Product & services pricing
3.65/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.53/5
Customer service:
4.07/5
Return/Replacement policy:
3.96/5

Verified
4/5

2016-05-21

The Good and The Bad

"The Garden Winds website is great.....the price was good.....the service and prompt delivery was perfect. The product I received, however, doesn't quite fit my gazebo, even though it matches the exact model number. The top, smaller section of canopy for my three-tier gazebo, absolutely wasn't big enough. I tried turning it, prying it and stretching it to its limits but the dimensions were about one to two inches too short in one direction. My solution was to disconnect two of the gazebo roof supports and let them force up into the top holder about an inch further. This allowed me to stretch the top piece over the rods and it is secure. I could not, however, move the support rods back into their locked position. The tightness of the canvas, I'm sure, will hold it all in place. Overall, the canopy seems ok, now, but it doesn't look as well fit as the original. However, I do notice several nice improvements in the canopy and side screens that I think will result in longer life. So, having JUST finished the installation when I came to check my email and found this survey, it was very timely. One other thing, the directions say to remove the canopy when heavy wind and storms are approaching. That is hilarious. This job took me almost two hours with ladders and many tools along with some rather inappropriate language. I doubt anyone would ever go to the trouble of removing it each time a storm is coming, rather, do what the makers want and just buy a new one when the old one is ruined. Thanks. "


Verified
4/5

2016-05-21

Poor quality,

" The quality of the material and the hooks that attach to the frame seem to be of poor quality two of them are ripped while installing "


Verified
4/5

2016-05-21

"I have an older frame and the new cover is a little to big. Fits but is loose and saggy. Otherwise my experience was positive. "


Verified
2/5

2016-05-21

where is it?

"Still waiting to receive this item, will be very satisfied if we get it, otherwise, not so much..."


Verified
5/5

2016-05-21

"Bought my gazebo 6 years ago. Only problem I had was the netting dry rotting, but I blame that on the location. Found the original sheet, order all new. The only down fall of the site is you can't order the netting separate from the rest, and the phone numbers and reorder sheet I had was a bad Xerox copy. But all and all, great gazebo and replacement parts are actually better than my original!"


Verified
2/5

2016-05-21

Small but on time

"We ordered a replacement top for our canopy. The top came within a few days as promised, but when we installed it it was a bit too small. We couldn't stretch it enough to get on the final corner post. We didn't bother returning it because we didn't want to go through the hassle, but I'm sure it wouldn't have been a problem. This is the second top we have ordered for this unit. The first one fit just fine and only needed replaced because we didn't take it off before a big snow storm. I will order from them again, if I need to."


Verified
1/5

2016-05-21

Wrong wron wrong

"I ordered a hexagon canopy &are wives a 4sided one. Needing it for the holiday weekend does not give me enough time to return & replace it"


Verified
4/5

2016-05-21

Wait and see

"We will see how long it last. It has a nice appearance and looks well built. Installation was easy with a good fit."


Verified
5/5

2016-05-21

New Life!

"We are very thankful to be able to refurbish our Canopy that came with a recent property purchase. Excellent service order on line.
Thank you for being part of the recycle reuse projects that help us be good stewards of our world !
"


Verified
2/5

2016-05-21

Beautiful and strong but....

"Although I specified my gazebo was from Walmart, the canopy is too big and floppy."


Verified
5/5

2016-05-21

"Very fast service. Ordered and shipped to our door in less than a week. No extra delivery charge either. Good job!"


Verified
4/5

2016-05-21

Garden Oasis Canopy & netting

"I love the new canopy, however, one netting panel has a small tear. Received merchandise when scheduled."


Verified
5/5

2016-05-21

So Happy With My Replacement Canopy and Cushion!

"My order came in on time, packaging was great and I was thrilled to see the color and print of the replacement cushion was almost identical to the original and very comfy when set up! I was even more thrilled to see the canopy had the matching print as the original was a solid green, I love the print! Fit was perfect for both the cushion and the canopy, I truly couldn't be happier! Cheaper than buying a brand new swing and great quality for the money! I would recommend this site to anyone looking for replacement cushions! ????"


Verified
5/5

2016-05-21

EVEN A HUSBAND CAN PUT ON

"REALLY!
WE BOUGHT THE SUPPORT FOR THE SWING CUSHIONS, AND HE WAS IN A HURRY TO PUT THEM ON. THEY ARE COMFORTABLE .DRY FAST AND ARE EASY TO PUT ON THANK YOU.
THIS WAS MOM"S SWING SO I CAN HAVE SOMETHING OF HER"S OUTSIDE NOW
"


Verified
1/5

2016-05-21

Your order is on the way! Oops just kidding.

"Places order and received FedEx tracking number. Six hours later Recieved email that it's out of stock and don't know when it will be in. Wrote them to asknhownthisncoukdnhaplen Nd no reply. Stay away!"