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Product & services pricing
3.74/5
Chance of future purchase:
3.82/5
Shipping & packaging:
4.51/5
Customer service:
4.02/5
Return/Replacement policy:
3.89/5

Verified
5/5

2016-05-04

Quick Delivery

"Great product and good service."


Verified
5/5

2016-05-04

"The site made it easy to find the canopy I needed. It arrived quickly. "


Verified
5/5

2016-05-04

Fast and prompt delivery

"Ordered on Sunday, arrived on Tuesday... Quality of replacement looks like it will last awhile"


Verified
5/5

2016-05-04

Tivorton (Lovejoy) replacement canopy

"We have ordered replacement canopy's from other vendors in the past. The replacement from Garden Winds is by far better quality than the past ones and even better than the original. "

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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2016-05-04

"Canopy too small, not good...."


Verified
5/5

2016-05-04

wonderful

"Ease of ordering was great, but then I realized I had put in a 2 instead of one, I immediately called customer service who was very gracious and laughed with me over my mistake. She immediately took one cover off my order. The order arrived on a very timely basis and we are very satisfied with the product."


Verified
4/5

2016-05-04

Not the original color, pricey

"I was excited to get new cushions and canopy for my swing. I am disappointed that they no longer match. The color or the canopy is similar, but not the same as the original was. I was also disappointed about the cost. If I had gone to the store, I could have bought a whole new swing (with matching cushions and canopy) for about $10 more. But then I would have two swings."


Verified
4/5

2016-05-04

Tight Fit

"Great material. It was a little hard to put on, very tight fit, otherwise it's very nice."

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N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
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Verified
1/5

2016-05-04

"The canopy was not the one that your picture displayed! The service over the phone gave no help in the matter at all. Would never deal with garden winds again! "


Verified
5/5

2016-05-04

Better than New

"Perfect fit, couldn't ask for any thing more.."


Verified
1/5

2016-05-04

RipLock equals RipOff

"The original canopy that came with the swing including the seat cover, was made with a beautiful woven type material. What you actually get when reordering the canopy from this company is a cheap thin piece of plastic like material that is nothing like the original. Guess thats the RipLock material they mention when ordering. The original was much better quality and had it for 6 years. I would have sent it back if I didnt need it right away. Very misleading and very disappointed. I would not order anything from this company again. All the company did was email an apology when I voiced my displeasure. "


Verified
5/5

2016-05-04

Over the top Pleased

"Ordered the replacement top and it was out of stock and had to be made at the factory. I thought it would take a month to get it. It arrived in less than two weeks and it fits great.
"


Verified
5/5

2016-05-04

Great customer service

"The staff was very helpful in ensuring I had the right canopy and the quality was outstanding."


Verified
5/5

2016-05-04

Nice replacement top

"the top i got from Garden Winds was much better than the original top. I Will use them again. Don't be afraid the buy form Garden Winds , you won't be dissapointed."


Verified
5/5

2016-05-04

Shady again

"This canopy is by far better than the original one. It also is in a color that compliments our decor perfectly. I especially like the grommets to let the rain water drain through. Thank you."