ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.64/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.52/5
Customer service:
4.07/5
Return/Replacement policy:
3.96/5

Verified
5/5

2016-03-16

Will buy again !!!

"Replacement canopy worked perfect!
Quality shows
Fast delivery
Thank you
Libby H
"


Verified
5/5

2016-03-16

"Excellent quality and service."


Verified
5/5

2016-03-16

"Order processed very quickly. Product is what I wanted. "


Verified
5/5

2016-03-16

"The swing canopy and cushion fit great. Thank you for extending the life of our swing."


Verified
5/5

2016-03-16

Pleased Customer

"Canopy ordered was shipped the next day and arrived withing a few days with Garden Winds sending email updates and order tracking details immediately. Packaging was very good and the actual product was exactly as ordered (size and color). Looks to be of very good quality but will know better after a full season of outdoor use. Would recommend Garden Winds products."


Verified
5/5

2016-03-16

amazing

" THIS IS THE SECOUND REPLACEMENT TOP WE HAVE ORDERED IN THE LAST 8 YEARS WE ARE VERY HAPPY WITH THE FACT THAT WE CAN GET A REPLACEMENT STILL. THE DELIVERY WAS AMAZING WITH IN 24 HOURS WE RECIVED OUR ORDER. WE ARE WAITING PATIENLY FOR WARMER WEATHER 6 MORE WEEKS TO GO BEFORE PUTTING ON THE CANAPY. THANK YOU FOR YOUR GREAT CUSTOMER SERVICE WE HAVE AND WILL CONTINUE TO RECOMEND YOUR BUISSINESS."


Verified
5/5

2016-03-16

"The Sales/Purchase process was just fine. I hope the product is as good when I get into it. As of right now I haven't even opened the box."


Verified
1/5

2016-03-16

Worst Customer Service + High Shipping Costs

"Do not buy anything from this store. Keep searching the Internet for what you need, because all other retailers out there will not make you pay for shipping for items over $100 and all other retailers will have better customer service."


Verified
1/5

2016-03-15

THE VERY BEST

"best service ,ever order. placed one day receved 3 days latter great work garden winds, will use you again will refer your service to my friends thank you"


Verified
5/5

2016-03-15

Specialized Speedy Sales!

"Ordered product on a Sunday evening & it was hand delivered to my home Tuesday morning! Amazing service! Greatly Appreciated!"


Verified
5/5

2016-03-15

Satisfied

"Easy to order, delivered on time and product was what we wanted."


Verified
5/5

2016-03-15

Solved my problem

"I had 2 - 10 x 13 Gazebos that were 8 years old, and the frames were in good condition. I had replaced the canopies about 4 years ago from the original manufacturer, and they had already started ripping again. Customer service at the Manufacturer was almost non-existent.

I found a forum where someone said Thank Goodness for Garden Winds - so I went to their site and sure enough, I was able to find the Replacement Canopies I needed - and they were of a better material with a Rip-Stop fabric which should last a lot longer.

I ordered the 2 replacements and was pleased with both the price and low shipping cost. They arrived in just a few days and I have already installed them. They fit perfectly and look great! - Thanks for a satisfying experience, Garden Winds!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-03-15

Fast

"Great service and speedy delivery. Very satisfied."


Verified
5/5

2016-03-15

Dead gazebo returns to life thanks to Garden Winds

"This is my third Garden Winds canopy replacement - they do not last FOREVER but Garden Winds ... keeps stocking this thing and I'm extremely happy they do.

My Home Depot 9x12 dome top gazebo must be 8 years old. Its rusted; its broken (and repaired with aluminum strut and electrical tape) and this new canopy restores the look.

The only gripe I have is, the canopy is difficult to remove when those Santa Ana winds come - as the canopy has so many - strong & effective Velcro straps.

So I've connected the canopy Velcro straps to 10-12 'tyWraps' as I (hope) to simply cut the tyWraps from the frame releasing the canopy with Velcro intact. After the storm, I'll tyWrap the Velcro loops back on to the frame - hopefully keeping my canopy (*and gazebo*) alive just a few more years.

I never thought the Garden Winds (extremely well built) canopy top might rip my gazebo frame down to the ground but that nearly happened.

The gazebo will fold before the canopy flies away!
Guess that's a thumbs up.

LASTLY ... there is a paper insert with canopy suggesting I apply ScotchGuard. I'd like to know this canopy had a better solution vs. me buying a case of ScotchGuard. So it is what it is. GREAT PRICE and THANK YOU

This won't be my last canopy. Garden Winds, please continue to stock as this is a classic canopy.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-03-15

Sunny experience

"Great experience. Easy order placement and very quick delivery.

Thank you!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A