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Product & services pricing
3.68/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.06/5
Return/Replacement policy:
3.96/5

Verified
5/5

2015-06-18

"my order arrived on time without any glitches, product is great! will order again for sure."


Verified
5/5

2015-06-18

"Very well made and was delivered very fast."


Verified
5/5

2015-06-18

"Much more durable then my original canopy. "


Verified
4/5

2015-06-18

"Definitely not as thick as original, which you cannot tell from the website. Material totally different. Not sure how long it will last but fits perfect."


Verified
4/5

2015-06-18

"The material received was not a heavy as the original top that came with the unit. Also this material was a little smaller and I had to cut down the top to get the material to fit."


Verified
5/5

2015-06-18

"The cover is just ok. It is larger then the frame and has to be clamped down so it won't flip up. Also the top fills up with water and droops down, I have to push up to get water out. Basically it just helps with the sun overhead. This is my 3rd top and the only one that fit right was the original that was purchased with the frame."


Verified
4/5

2015-06-18

"Was very satisfied with replacement canopy . Only disappointment was did not have initial color choice and did not notify me of that when ordered( spoke to sales rep to order, not done online). Called to check when delivery expected and told then not in stock, back ordered."


Verified
5/5

2015-06-18

"so far so good! It appears stronger than the original canopy i bought. It was a perfect fit. I just hope it will last :)"


Verified
5/5

2015-06-18

"Very nice overall transaction; easy site to navigate. Thanks"


Verified
5/5

2015-06-18

"Thank you for quick delivery."


Verified
5/5

2015-06-18

"Fit perfectly we're very satisfied"


Verified
5/5

2015-06-18

"Came in on time. Product was and looked as described. Perfect fit. Will order again in the future"


Verified
2/5

2015-06-18

"Have not received order yet, item is on back order. Still waiting for product due in July. Today is July 28, 2015"

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Likelihood of customers making future purchases
Overall customer service
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Verified
2/5

2015-06-18

"I bought a pergola about 4 years ago and it had an open weave fabric which let the rain pass through. The replacement is a solid fabric and the water pools in between the supports and sags horribly. I have to go and push the water out with a broom from underneath. It is certainly not practical or easy to take the canopy off when it rains. I wish you had put some type of drainage in it. "


Verified
5/5

2015-06-18

"The service was quick, received my merchandise within 3 days. The product is well made and easy to instAll. Most satisfied with the whole experience . Thank you Garden Winds."