"Have yet to open and set up replacement canopy. Waiting for spring weather. We still have cold and snow on the ground. We hope this will fit on the existing frame as well as the original. "
"the product collects rain at front and back. Must be drained"
"Second time I've ordered from Garden Winds.
No problems, hassle free.
Will order another canopy in a couple years."
"Our first order was on back-order till November-unacceptable. Our second order came earlier than expected."
"Great quality and great match fits like a glove, little pricey, great shipping"
"Fast service, thanks for making this purchase an easy transaction."
"Great service. Fast delivery. Thanks! "
"Ordering process was very easy and streamlined. "
"Service was very good but product didn't fit. I would consider garden winds again."
"Very nice looking. Loving it!"
" I purchased a canopy for my yard swing. I looked at the Gardenwinds website and the picture they showed was the same swing I own. I ordered the canopy and when I received it, it was too small, the wrong one. I contacted Gardenwinds customer service and was treated like I am stupid. I was told it was my fault for ordering the wrong item. I told them I ordered what their website showed to be correct. I said their website is unclear. I shipped the canopy back to them, They said they will refund the product cost but not the taxes or shipping. I told them it is illegal not to refund the taxes since this is now a non sale and they can't just pocket the taxes. I also said they should pay the shipping since their website clarity caused the problem, plus they shipping charges they are charging me more for shipping than the shipping charges on the original order that I paid . Seems they do not care about the customer and do not stand behind the product and services they provide. These people do not understand the law and do not care about the customer base. I will never do business with then again. This business is a crook, They finnally refund part of my money for this product but they kept $19.99 for themselves, so I lost $18.99 on this transactions. "
"Canopy Started ripping during 1st season and by the 2nd, all connectors were ripping. Previous GW canopy's, without RL technology lasted longer so I was expecting this product to be great. What a disappointment!
GW did offer to repair the canopy or send me a 1 time replacement. I took the replacement but I expect that one to rip quickly also."
"I purchased a replacement canopy for a gazebo which was a piece of garbage. It didn't hold up at all--didn't even last one summer. Garden WInds would not stand behind their product. I was given no replacement or refund. They are horrible. If you can't find a replacement canopy somewhere else, get a whole new gazebo! It's not worth dealing with Garden Winds."
"It does not look bad now . .BUT if I would have left it the way it was when fist installed
it would collapsed the frame with the weight of the rainwater
because I was getting no response from Garden winds I had to do something
so I cut the roof pieces and fit extensions into them to make the canopy fit
I extended them about 4 + inches each
I do not feel I should have had to do this if the canopy was the size you advertised
that is my issue with the canopy and my request for a price adjustment
customer service would not give me anything but talk and an offer to buy another
"
"Was not the canopy I ordered ,and a piece of crap called them was told I should have known that it was a k mart brand because the item numbers reflect so guess now I am supposed to know what k mart items numbers mean."