"After requesting from their side to send pictures on my garden swing they sent me wrong item. On the top of everything the return is on my own expense. I already paid for shopping, now need to pay for return and if I order the correct part need to pay one more time shipping. Are you serious "
"Ordered the wrong replacement the first time and they took it back without hesitation. My second effort was the right replacement. Thank you"
"This purchase with garden winds was as smooth as it can be.... EXCELLENT. The awning fit perfectly and was a breeze to put on the frame. THANKS!!! The time after purchase was done extremely well...received the very next day!! Keep up the good work!!"
"After placed the order the Product delivery was cancelled, since it was not delivered to San Juan, Puerto Rico (PR) (USA ). PR is USA domestic ! "
"After nearly ten years of use our outdoor umbrella needed new fabric. Your replacement is great. Installation was rough and two of the elastic loops ripped. After some hand stitching and a bit of wrestling the new canopy is installed and looks great.
Many thanks for having the replacement for a great umbrella."
"Very pleased with the canopy I received."
"Good quality, size and color of canopy.
The only bad thing is that you do not carry the Cushion and there is no place to buy it."
"I had an old swing cover but I could read the label. I went online until I matched up the numbers with the product I was looking for. It arrived in less than a week."
"Great communication and Customer Service. Unfortunately, replacement canopy did not fit. I don’t know if there is an exact replacement for my umbrella. This one was just short by a few inches. 10 x 10 purple leaf purchased from Mayfair. I had to return the product. Hopefully I’ll get my refund less shipping promptly.
Here is a follow up. I got my refund no problem and I have not given up on finding the correct cover for my umbrella. Garden Winds have been helpful and supportive"
"Received the item in time. When installing the canopy, the manufacturer incorrectly spaced out the two eyelets at the end of the canopy. Was not able to install thru the screw to hold canopy in place, and attach the corresponding knob. Sent request for refund to Garden Winds Customer service email on Sep 10. It is now Oct 1, 2023, and still have not heard nor received refund."
"not sure we got any heavy duty bags. think there were to be 30's"
"Replacement gazebo parts delivered on time and product high quality. "
"I am writing to tell you that this was a horrible experience I ordered a red Belden Park three person day swing I ordered a tarp when I ordered the top of the woman I ordered it from said that it wouldn’t be the exact same red but it would be close which I didn’t mind when I got the tarp and when it came in it was burgundy well I said you know what that’s fine too I’ll let her or Aurora trying to put it together was horrible again another bad experience it was off I don’t know by half an inch even an inch and we tried and tried it would not work so I called the company after waiting the weekend and the woman was she was horrible too she just didn’t want to hear it she kept telling me that that is what I am not what I ordered and I said I I think I know what I ordered and I told her you know what it was it was the mainstay Belden Park three person daybed swing set. And I proceeded to tell her and she said that’s not what you ordered and I said yes it is and she said some other name and I have no idea what she’s talking about and then she proceeded to tell me that they only had the mainstay in days and I said no I ordered read and she insisted that they only had it in bj cheese telling me what I ordered and I know what I already know this but I would not have ordered a beige tarp so I just wanna let you know I think Policy is a horrible that’s all she kept saying was this is our policy the sale probably you have to pay to mail it back I said I pay to get it here you sent the wrong one and then I have to pay again to send it back and on top of that if it’s damaged or this or that I wouldn’t get a refund. so we went back-and-forth and I just said I’m sending it back I am at your Policy‘s office is there anyone else I can speak with and she told me that I had to do an email to the manager and I thought well that’s kind of not very good either but anyway having only owning my own business I really would not have talked to someone like she did to me and insisted I was wrong that I ordered something different I just wanna let you know I will never ever order from this company again I do expect my my refund in full and I really can’t say anything else except for your customer service was horrible just like the top the top was not the right one and I’m hoping that this review gets into the right hands and maybe you can do something aboutAbout the situation thank you and have a great day"
"Got my 10x12 I got it put up and the stitching come loose on one of the support pockets and there is a lot of little round holes all over sent a email to them and photos showing this and have not heard back from them. When I call they said I would hear back in 24 hr and it’s way past that now"
"I needed a new canopy and found one I thought was correct. I followed the instructions and took a photo of my existing one. Was contacted right away and found the correct one which fits perfectly. Easy to change out. "