ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.81/5
Chance of future purchase:
3.84/5
Shipping & packaging:
4.52/5
Customer service:
3.97/5
Return/Replacement policy:
3.94/5

Verified
5/5

2023-10-17

Amazing experience

"I order every 2-3 years. It is always easy to find the product I need. This year, it was shipped directly to me from Canada instead of the U.S."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-10-17

"All good!! Thanks for you fast reply when I reached out for help!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-10-15

Umbrella stand cover

"Easy to find the item needed and to purchase. Arrived quickly. Easy directions. Cost effective. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-10-14

Swing Cover

"Received exactly what I ordered in a very timely manner. It was a perfect fit."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-10-14

Easy to find what i needed and quick delivery

"Site easy to navigate and delivery date was as stated. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-10-13

Best top ever!

"I was so grateful for your kind quick and easy help. I texted and got a answer so quick I was surprised! I love the text idea so much easier than all the back and forth emails. And how amazing you can help find the right top without the model number! just a few pictures and you were able to tell me what one to get. It is the end of the season so I will not really know how good your top is till next summer but from the two weeks it was up it was awesome. I love how thigh and strong the material is. And how the rain just beads up on the top. I think I will be your customer for life and will share with my family and friends. God Bless you company and workers. Thank You so glad I found you."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-10-13

Fast shipping

"This is the second time I’ve used garden winds.Lower price would be nice."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-10-12

13 x 13 Coleman Topper

"Fits excellent, much better quality than Coleman"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-10-09

Garden Winds

"Very pleased with item fit and delivery."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-10-08

The replacement canvas for our cantilever was perfect

"Our order was flawless . Everything arrived as expected. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-10-08

Easy order

"Quickly shipped, quickly received"


Verified
4/5

2023-10-08

Fabric quicker than original

"Very good company. Great customer service. Wonderful engineering of product. Only dissatisfaction is that replacement fabric is weaker than the original. Only had replacement canopy for two years and fabric rotted. Had to replace it again. Otherwise satisfied with garden winds."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2023-10-08

Disappointed with Customer Service

"I bought what I thought was a two tone beige cover. It was a pic of the original cover and I’m fine print it said all covers are solid colors. The two tone was actually in the color options-so that’s the one I thought I ordered. When I got my solid beige cover-I thought it was sent in error. I emailed asking if it could be returned and replaced without being charged for shipping. I got a standard email with the return policy and instructions. I called and the person I spoke to was very rude. I asked why the two tone was in the color options if it was not available to buy? No real customer service. Very disappointed. Would not recommend on principal alone."

Detailed Review Benchmark + -
Pricing of products and services

Verified
4/5

2023-10-07

new order

"I am not good on computer and it was took me a while but I did it."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
3/5

2023-10-06

Swing Canopy

"The canopy fit way to tight , two of us had to strong arm the canopy and swing frame to fit! It fits like a snare drum!! I don’t think it is going to last to long due to the tight fit, the seems are stressed to the max! "