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Product & services pricing
3.65/5
Chance of future purchase:
3.93/5
Shipping & packaging:
4.50/5
Customer service:
4.04/5
Return/Replacement policy:
3.94/5

Verified
5/5

2021-03-20

Got my canopy in time

"This is my third time ordering a replacement canopy have had no problem getting one from you "

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Verified
5/5

2021-03-19

No problems

"You wanted to make sure I bought the right one "

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Verified
5/5

2021-03-19

Excellent Customer Service

"They are very helpful helping you find the right canopy for your umbrella. Shipping was quick. "

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Verified
5/5

2021-03-19

Excellent replacement cover!

"The gazebo cover was just as pictured and described. It fit our gazebo perfectly and we were very pleased!"

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Verified
5/5

2021-03-19

Fast delivery

"This is our second order from them. Fast and accurate!"

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Verified
5/5

2021-03-19

service

"It was exactly as I expected"

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Verified
2/5

2021-03-19

Frustrating

"They are frustrating even if they are right. Found the same brand new item for less than their original cost plus return charges to the public and free shipping. Will not be a return customer."

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Verified
5/5

2021-03-19

Great replacement canopy!

"I haven't taken it out of the box yet, but I had ordered one last year, which was excellent. It stood up to the entire spring through summer weather in Western New York. I'm assuming it's the same quality, we shall see."

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Verified
5/5

2021-03-19

Great prompt service

"Ordered a replacement canopy top. No one else had it. Garden Winds did and sent it promptly. Fit like a glove."

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Verified
3/5

2021-03-19

Tight

"We could not get one of the corners in the little pocket. "

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Verified
5/5

2021-03-19

Great

"Good. fit just right. Hope it lasts longer than original it came it."

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Verified
5/5

2021-03-19

Fast shipping

"I ordered a replacement top for my gazebo that had been torn to shreds during some very strong winds. I received it within a couple days! We got it replaced just before the next rainstorm."

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Verified
5/5

2021-03-19

"I was disappointed when I tried to get a replacement canopy where I bought my gazebo only to find it was discontinued. After a bit of searching on Google I found the exact one on Garden Winds, sweet! Haven't put it on yet as the weather is still cold, but relieved that I was able to find a replacement, and at a great price too!"

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Verified
1/5

2021-03-18

A customer should have to work this hard to buy from you.

"“Take a picture so we can ensure you order the correct size” it says on their website. After 5 emails and 10 pictures, I was told they couldn’t help me. I had to write back to suggest maybe asking for some measurements would be a good next step. After finally identifying the correct replacement canopy, I placed an order. About 2 weeks later I logged in to check on the status. The order was canceled. No notification. I had to email them yet again. Turns out they canceled it because my shipping address to my second home was different than the billing (their system might have mentioned that as I was entering my info). I get they need to protect against fraud, but it’s 2021 - get an eCommerce AI fraud prevention service (like Kount). Don’t make it a problem for your customers."

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Verified
5/5

2021-03-18

piece of cake

"Fit like a glove and easy to install just a little WD-40 on the push buttons to shrink frame and it fits great "

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