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Product & services pricing
3.65/5
Chance of future purchase:
3.93/5
Shipping & packaging:
4.50/5
Customer service:
4.04/5
Return/Replacement policy:
3.94/5

Verified
5/5

2020-12-23

Replaced awning cover

"Easy to order, fast delivery. Also had many colors to pick from!"

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Verified
5/5

2020-12-23

My experience was excellent

"My experience was excellent"

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Verified
1/5

2020-12-23

I ordered a cover that said would fit my gazebo...

"the measuremeets were not true to fit and now I lost $10 for the return. I put my manufacturer code # in and they were not to specs. User disappointed!!!"

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Verified
5/5

2020-12-21

Gazebo canopy

"Great product, fits well, fast delivery "

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Verified
5/5

2020-12-21

Excellent customer service

"Very knowledgeable about products "

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Verified
5/5

2020-12-20

Awesome

"I ordered a replacement canopy for my Big Lots swing. Unfortunately I ordered the wrong one! No problem. They provide a shipping label in the box just in case. Good thing I had looked as I was going to wait a few months to put it on. There is a 30 day grace period to return it. Still waiting for my account to be credited so I can order the correct one this time...Awesome
way to do business. They think of everything.
"

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Verified
5/5

2020-12-20

Top Notch Experience and Product

"First off, I'm so glad SOMEONE recognized the need to replace canopies. Garden Wind made it so easy. I sent pictures via text of my grill canopy; and not the best picture I might add. I could only tell them where I purchased as I no longer had my receipt to give them the model number. They texted me back their suggested replacement. I just put it up and it fit perfectly. ALSO, it appears to be better quality material than the original. I will be keeping Garden Winds info for future use. Way to effectively meet consumer's needs!"

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Verified
5/5

2020-12-20

Expensive but good

"Item is more expensive than should be but happy we could find one at all and good quality"

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Verified
5/5

2020-12-20

Great fit

"Easy replacement for original top, went on quickly."

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Verified
5/5

2020-12-19

Pergolas

"Didn’t need pergola canopies yet but when I do I don’t want to wait "

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Verified
4/5

2020-12-19

Better than i imagined

"My gazebo looked like a lawn mower rode right over it and shredded the material. I was glad to know there was a company that made a replacement. Next time i will definitely be purchasing the most expensive one so when this starts to rip i can replace it right away. "

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Verified
5/5

2020-12-19

Fantastic Replacement

"Garden Winds is the best. Thank you for the quick service. The replacement canopy was perfect. Easy to install and the material is nice. "

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Verified
4/5

2020-12-18

Great Cover, slightly too small

"We moved into a new home and the previous owner left a 11' cantilever umbrella for us. It needed a new cover but we had no idea where it was bought from or the age of the umbrella. We have been working with Garden Winds to try and determine the correct covers. Unfortuately the first cover is slightly too small and has been returned but the service and assistance we have received has been great. We will work on getting the correct replacement cover and Garden Winds have been great.

"

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Verified
5/5

2020-12-17

Great Item

"I ordered a replacement canopy top for my 10 x 10 gazebo on Thursday and received it on Saturday morning. I put it up and it fit perfect. Rip stop 350 is so much better and stronger than the original cheap one that came originally with the gazebo. I will definitely order from them again when I have to replace my other 2 tops in the next couple of months. Customer service was great when I called and ordered. I highly recommend Garden Winds."

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Verified
2/5

2020-12-17

Returning items is terrible!

"I ordered a canopy then immediately sent an email to see if the could check my previous orders to make sure we ordered the right one and was told no it was not the right one but there was nothing they could do as it already shipped. That I would have to return it and be charged shipping to send it back. When they recieved it I was told I would now be getting a refund for less than the canopy cost due to them deducting the first shipping charge and the second shipping charge. I have ordered several times from this company and would have thought by contacting them the same day we could have corrected this before it got shipped. My advice is never order from this company unless you know exactly what you need before you order!"

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