"BBB replacement canopy does not fit

now we have to reach customer service and see what can be done

and they recommend this canopy"

"Originally I ordered the wrong canopy, but I sent in a picture and got a replacement that was a perfect fit. Very happy!"

"We ordered a replacement canopy a few months ago. It was easy with their service that tells you what to order based on photos you send in. The canopy arrived in a timely fashion, was easy to install, and fits perfectly! It has held up well so far. It has weathered summer sun, windy afternoons, and falling tree bits. We are very happy with it and hope it does as well in the winter!"

"Can’t believe how fast my order was delivered. Great service!"

"Ordered 7/31/23. unable to determine status of order on 8/14/23. Account information shows only "In process" without any ETA. "

"Placed an order and had to change shipping. Called customer service and they took care of it. "

"After ordering the wrong product that was indicated as the correct product by Lowes, the team at Garden Winds figured it out after sending some photos to them of the frame assembly. We have been shipped the correct product and look forward to installing our new umbrella and enjoying our back garden patio again. "

"great good fit quality product"

"Excellent experience. An alternative canopy part number was provided. The fit is great. The material is better than the original. I will definitely order another in the future if required. I will also recommend Garden Winds to family and friends."

"Arrived when expected and fits perfectly."

"Very helpful patient and answered emails in a timely manner"

"Helpful good customer service "

"Needed Item in stock, On time delevert.."

"People were great, but the replacement cost were as much as buying a new unit."

"I texted a pic of the metal skeleton of my gazebo. Within a few minutes I received a reply linking me to the product. Received it perfectly packaged product …. And even answered customer support."