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Product & services pricing
3.67/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.05/5
Return/Replacement policy:
3.94/5

Verified
5/5

2020-07-07

Pergola replacement canopy

"The replacement canopy is an exact fit. This is the second one ordered. A mouse wanted to taste our first replacement that we bought about 2 years ago, and I ordered again before the holes became larger. They ship immediately. "

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Verified
5/5

2020-07-07

Accurate, Efficient and Timely!

"I sent a pic from our backyard of what we needed for our mysterious pergola and got a response in less than 24 hours- their recommendation matched perfectly, was shipped quickly, and fits just right. I look forward to shopping with them in the future! "

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Verified
5/5

2020-07-07

Timely and good replacement

"The Garden Winds site does a very nice job of presenting their products so that one can make an appropriate replacement choice. Rip-stop material is actually an improvement over our original canopy. Nice job Garden Winds! :)"

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Verified
4/5

2020-07-07

Awning replacement

"My 20+ year old awning for a gazebo was tearing. Having held on to the original directions, I was able to find my model on line at Garden Winds. The fellow who responded to my several emails to insure that the awning would fit started out very helpful. But he didn't respond to my last two messages even though I indicated I was ready to purchase. I called the company and someone took the order. Only big disappointment was that the netting was not available for my measurements and the company would not sell me netting that was close enough as a single item. The awning arrived and fits perfectly. Just wish I could have the netting as well since I live in Memphis."

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Verified
5/5

2020-07-07

Best customer service I have ever experienced

"They were helpful, informative, responsive and replied back quickly with useful information. Best customer service I have ever experienced and I was ordering from Ontario Canada.."

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Verified
4/5

2020-07-07

Quick Service

"Very timely delivery, arrived from the U.S. in two days. Have not installed the canopy as yet (bought as a back up to my original). "

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Verified
5/5

2020-07-07

Satisfied customer

"The canopy was delivered promptly. It looks very well and I suppose that, as usually, we'll be able to use it for 2-3 years before it tears up. The selection of canopies from the Canadian warehouse is minimum, but we were content, considering the Covid-19 crisis and the fact that we were well into the season when we ordered it."


Verified
5/5

2020-07-07

Great price, great delivery, great fit!

"Great price, great delivery, great fit!"

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Verified
5/5

2020-07-07

Awesome

"So easy to get a replacement a
Umbrella. I had no idea I could even do that. They were super easy to use and very fast customer service
"

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Verified
5/5

2020-07-07

Awesome

"They are great to deal with, they get back to you quickly. There products are very well made. I love dealing with them. "

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Verified
5/5

2020-07-07

More then I expected.

"What a beautiful transformation!, my gazebo is now very inviting. My order was delivered speedily, and set up was a breeze. I will continue to order my garden needs from Garden winds. Thank you."

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Verified
4/5

2020-07-07

Returned

"I had to retun did not fit my garzabo"

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Verified
5/5

2020-07-07

Great service

"My son gifted me a used catalever umbrella stand. I sent pictures of the stand and information. The umbrella I needed was not in stock. It did arrive before the expected date. The umbrella did not fit the frame, but we used our ingenuity and used zip ties the connect the elastic loops to the hooks. It worked perfectly. We knew we would never find an exact fit, so we made it work. Great umbrella! Thanks for your help. "

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Verified
2/5

2020-07-06

Not thrilled with my purchaee

"I researched to find what cover would fit my existing swing and this was the only option only for me to install it today and it is not a tight fit at all, will it work I guess but living in a Windy City I don’t expect it to last long before it deteriorates from not being taute ! I have two stars because it did come quickly and it’s better than nothing but overall I am not happy with my purchase "

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Verified
5/5

2020-07-06

Great products.

"Great products. Look good, fit right and don't break the bank!. "

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