"I’ve purchased both the 350 & 500-heavy duty canopies and both only last 2 summer seasons before shredding. Don’t wast your money on the 500 in my opinion. Their customer service is one of the worst I’ve experienced. Don’t fall for the “leave your number and we’ll call you back”. They don’t. Also love that I was on hold on their call line 15min before they closed. I was caller #1. They never answered the call and closed for the weekend. I waited on hold for 45min before I realized what happened. I then left my number for a call-back - never got it (second time). To be perfectly honest, I would never give them my business again but can’t find the product elsewhere....and by the way they treat their customers, i think they know it. "
"I was looking for a canopy for a swing we have had in our garage for 7 years. It had belonged to my father-in-law, we had no idea where he had purchased it or even how long ago. There also were no tags on it. I simply took a picture and sent it to Garden Winds and got a reply back within minutes about which canopy they thought would fit. It fit perfectly and the color matched exactly! Thanks for the great work!"
"I purchased a replacement canopy cover for my gazebo. I paid additional money to have the item shipped 2 days.
When I informed the company that some 8 days later my item had not arrived and I requested that they refund me the shipping cost, I was told that they would not do it because they are not responsible for UPS not fulfilling the shipping requirements. I protested that they took my money for a contractual agreement to ship it in 2 days and that if they could not refund my money that would mean that they essentially stole from me. They NEVER relented. To this day, nothing has been done to rectify the problem and I still haven’t received my item. I had to file the lost item claim with UPS. UPS is now saying that in order for it to be resolved I must talk to the seller (Garden Winds).
I eventually did have the charges reversed and I still haven’t received so much as an acknowledgement of their actions being petty and uncalled for.
DO NOT USE THIS ORGANIZATION.
I will never, ever, shop from them again and I cannot believe that a business would treat its customers this way. "
"We purchased the upgraded canopy for a gazebo we purchased from Big Lots several years ago. The material is very sturdy. The only drawback was that the canopy seemed to barely fit the frame. There were a lot of gyrations needed to get that canopy onto the frame, and a lot of stretching, but it ultimately worked, and I think it should last several years. "
"Ordered a canopy for my Lowe’s Gazebo. I’ve ordered them twice in 7 years. Great product. Ordered the one in the picture. Unfortunately it was a 10’ one. Mine is 12’. Didn’t discover my error until past the 30 day return which I did not know they had. I sent back the unopened box and they sent me an email saying they don’t accept returns after 30 days. My fault yes but I asked if they could charge me for a 12’ and they said no. They could send me the wrong one back for $20. Well I thought ok I will get another smaller pagoda. Back it came. I also ordered a 12’ one. Just looked and it’s been 5 weeks and guess what?! It is a 10’. Apparently they only have 10’ covers.
Horrible horrible horrible. Nasty woman that I talked to also. Too bad because they have always been great in the past. "
"Was very glad to be able to find a new cover. It was pretty tight but I was able to get it on and I wondered if it may stretch a bit after it is on a while. But the item arrived in like 2 days. And I’m very happy with my purchase!"
"very fast shipping wish it was free when you spend 200 bucks"
"I had made a mistake in ordering my replacement canopy. I had the wrong size. Customer support helped based on a picture I sent to recommend the model. I reorder and the canopy fit. The top layer was not quite exact but overall it was good. I knew I had an old model.
I was promptly reimbursed for my return and received my new canopy. Was sent emails with status reports about the order so I have no complaints and will use this company again."
"Support team was able to determine the canopy that we needed from just a few pictures of our umbrella, all within a few hours. Got exactly what we needed for a reasonable price. "
"Very fast delivery. Pleased with product. "
"Projected shipping date is 30 August. "
"I was impressed with the ease of ordering my replacement canopy, and even more so with the quality of the product that I received. My order arrived within the timelines that Garden Winds had indicated. "
"They were very helpful. Answered all my questions. "
"When I received my gazebo cover, it wasn’t the same color of the previous cover I originally purchased from Value City. It fit perfectly but however is a thinner material and extremely lighter color. Not sure if this will uphold throughout the summer but I hope it does for the price I paid. I now unfortunately have to change my patio furniture decor because it doesn’t match anymore. "
"I received my product timely and in good condition. I am very satisfied with my purchase for a replacement canopy as my gazebo is an older model and i was fearful i wasn't going to find a replacement"