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Product & services pricing
3.67/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.05/5
Return/Replacement policy:
3.94/5

1/5

2020-06-12

Horrible product, horrible customer service!

"Was only on gazebo 3 months this summer when taking down for fall, it was dry rotted, and tore everywhere. We had waterproofed it as recommended. So disappointed. Contacted Garden winds for warranty coverage, they gave option to rebuy for 29.00. So we did. The replacement for the replacement gazebo has only been on 3 weeks now and already has a horizontal 3.5’ split In it. Contacted gardenwinds, they say there is nothing they can do as they already sent a replacement once is all they help with. Wehave no trees in our yard, and live in Ohio not the desert to dry it out. HORRIBLE,HORRIBLE PRODUCT!"

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Verified
4/5

2020-06-12

Product was great. Shipping was slow.

"Product was great. Shipping was slow"

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Verified
5/5

2020-06-12

Awesome

"Packing was exceptional material was of good quality "

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Verified
1/5

2020-06-12

Defective product

"We ordered two fabric canopies for our Coleman 13 X 13 shade canopy frames. One was made incorrectly. The frame that we have is slightly different but the top fits if made correctly. We asked to return the faulty canopy and they refused to honor the warranty on their faulty product. "

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Verified
1/5

2020-06-12

Not great

"The replacement canopy I ordered was 1 “ short all the way around. It was sent back "

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Verified
5/5

2020-06-12

Gazebo

"Came fast quality great will do again when needed"


Verified
5/5

2020-06-12

Excellent

"I sent them a picture of my gazebo and they matched me with the right replacement parts. "


Verified
5/5

2020-06-12

Perfect fit

"I didn’t remember where I purchased the swing and was concerned about my measuring skills. I uploaded a picture of my swing and received a response immediately. I ordered the recommended canapy. It arrived in 7days and fits perfectly! So easy! Thank you Garden Winds!!"

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Verified
5/5

2020-06-12

Highly satisfied.

"The ease of ordering, availability of The ease of ordering, availability of "

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Verified
4/5

2020-06-12

Replacement Canopy for Double Awning Gazebo

"We just received our canopy yesterday. The material seems a little thinner than what came with the gazebo but with the addition of velcro straps we feel it will last longer than the 3 months we got out of the original. The main canopy fits perfect but the smaller top canopy was to big and would not stay on if we had a slight breeze. There are also grommets along the sides which we think will help to allow water to drain instead of collecting and causing added stress to the corner pockets."

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Verified
5/5

2020-06-12

Nothing but the best

"3rd replacement top I have purchased all which have fit perfectly."

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Verified
4/5

2020-06-12

Happy to have discovered Garden Winds

"Had a covered swing I purchased a few years ago from Walmart that the canopy fell apart...was SO GLAD to have found a replacement on your site. Fit is a bit snug, but it works! Ordering and shipping was quick and easy."

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Verified
5/5

2020-06-12

Replacement top cover

"Love the top. Very good quality. Will use this site again"

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Verified
5/5

2020-06-12

Thank you

"Placed my order and Then was informed that the product was not available but was refunded promptly, "

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Verified
3/5

2020-06-12

It’s just ok.

"I gave it a 3 star,,, because: The color is not the color advertised In the picture, maroon rather than the burnt red shown, and the material is not the same replacement material, similar to a rip stop nylon. The best thing is, it’s a smart design to replace a canopy about 30 minutes for 2 umbrellas."

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