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Product & services pricing
3.67/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.05/5
Return/Replacement policy:
3.94/5

Verified
5/5

2020-06-12

Great products.

"Found the right replacement canopy. "

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Verified
5/5

2020-06-12

Pergola cover

"Love it but seems narrower than last one. "

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Verified
5/5

2020-06-12

Great fit

"2 canopy covers shipped on time. Both canopies fit on existing frames with no problem."

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Verified
5/5

2020-06-11

Very pleased

"Great product, speedy delivery!"

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Verified
5/5

2020-06-11

Delivered within 24 hrs.

"It was very easy to find what I wanted on the website. I emailed a question about the model I was interested in and within 24 hrs I got my answer. I decided to order the replacement canopy & screens. I live in Ottawa Ontario Canada and the canopy was coming from California. I thought it would take awhile to get to me since there was a pandemic going on and many people are ordering things on-line. I was shocked, impressed and happy that I got my product so soon. We are very happy with our purchase."

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Verified
5/5

2020-06-11

Expensive but Good

"It was as expected and of good quality but a little bit expensive with shipping and exchange to Canada "

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Verified
5/5

2020-06-11

Fast service

"Great experience and very happy with the product. Fits like a glove. Looks great. Easy installation."

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Verified
1/5

2020-06-11

Order has not been received.

"Dear Garden Winds,
I am unable to give a rating when I have not received my order and I have not even received any correspondence from Garden Winds yet as to when it might be shipped.
Thank you,
Carrie Bendickson
"


Verified
5/5

2020-06-11

Fast delivery

"Excellent customer service. Item showed up 2 days later. Material is not same color as original. Material is a lighter weight as original. Hope it last just as long. "

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Verified
4/5

2020-06-11

Nice cover but pricey

"Arrived quickly. Nice material and reinforced at stress points. The top tier fits nicely but the bottom is about an inch short for my frame. It is a very tight fit. Rather pricey."

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Verified
2/5

2020-06-11

Poor service

"Only after I sent email inquiring about a ship date for my order did they reply that “they just found out it was sold out and would be shipping it when they received more inventory in about 2 weeks.”"

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Verified
1/5

2020-06-11

still waiting

"
still waiting where is my order
"

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Verified
5/5

2020-06-11

Completely Satisfied

"From the customer service interaction on the phone to the very speedy delivery of the product we ordered we were more than satisfied with our experience with Garden Winds.
"

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Verified
5/5

2020-06-11

Exactly what I needed

"We were looking for a replacement cover for a gazebo we bought a couple of years ago at the Military Base Exchange. Garden Winds popped up in the online search. Using the model number it was easy to find the perfect match. Ordering was a breeze and we received the canopy one week after ordering. I was impressed that it came so quickly since many packages have been delayed during the Covid pandemic. We now get to enjoy the canopy while staying home."

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Verified
5/5

2020-06-11

Great value, great communications during the whole order to delivery process

"Great value and experience "

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