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Product & services pricing
3.67/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.05/5
Return/Replacement policy:
3.94/5

Verified
1/5

2020-06-10

Order not delivered

"Have not received order as 6/10/20. "


Verified
5/5

2020-06-10

So pretty

"I absolutely love my gazebo"

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Verified
5/5

2020-06-10

A business who cares about service and their customers.

"Nice to be able to send pictures of frame."

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Verified
5/5

2020-06-10

Works well

"Great cover replacement. Works well."

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Verified
5/5

2020-06-10

Awesome product and service!

"Just as ordered!! Perfect."

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Verified
4/5

2020-06-10

Very good experience.

"I was initially skeptical of Garden Winds, but read several good reviews, and even discovered that a major retailers replacement canopy was actually from Garden Winds, so it reassured me. The product shipped quickly, and I received exactly what I needed. I only wish I would have done the recommended “Better” canopy just so it would have been sturdier. Will definitely use Garden Winds again in the future. "

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Verified
5/5

2020-06-10

Thank you again!

"Excellent response time. Total confidence “we” found what “I” needed! Totally pleased! It’s perfect!"

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Verified
5/5

2020-06-10

Perfect Experience

"The website made it easy to find the correct replacement canopy needed. The delivery and processing were quick. I was notified of each phase of my order. Perfect. Will buy again from them and recommend them."

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Verified
2/5

2020-06-10

Customer Service is not good

"We ordered a gazebo cover and it does not fits well. We contacted customer service and the person was very curt and rude. We could not get them to understand our problem. Wont order from them again. Not much help. "

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Verified
5/5

2020-06-10

Excellent

"Very pleased with the fast efficient service! "

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Verified
5/5

2020-06-10

Love it

"Shipping was quick - bench had no damage and all the parts were in the box. "


Verified
4/5

2020-06-10

Glitch in phone service, wrong cover sent

"Unfortunately there was a problem with the phone service which was quite bothersome but eventually it was fixed. After sending a picture of my gazebo they sent the wrong cover. I had to send it back. Anyway, eventually I got the right cover and my money back on the other cover. Customer service patiently listened to the problem and everything was taken care of. All in all, I will continue to buy my covers from Garden Winds. "

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Verified
5/5

2020-06-10

3 seat swing replacement canopy.

"Prompt service, response and shipment. Help me select the correct 3 seat swing replacement canopy."


Verified
5/5

2020-06-10

Satisfied Repeat Customer

"The quality is very good. I am impressed that you keep replacement canopies for older models available also. You also had my canopy in stock. "

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Verified
4/5

2020-06-10

Excellent customer service; prompt. Fabric thinner than original

"Overall i am pleased.
My questions were answered promptly
I chose the ripkock version (pricier), esp since that was the problem with original after many years of use
However, fabric is much thinner; lets see how it holds up
The item was a perfect match.
"

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