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Product & services pricing
3.68/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.06/5
Return/Replacement policy:
3.96/5

Verified
1/5

2020-04-27

No customer compassion nowhere

"I’ve ordered this canopy from Garden Winds over the years five different times. They are the only supplier. The previous order a few years ago I had a rep with compassion, she was able to give me free shipping due to the short life of my canopy. This new 2020 order for another new canopy was riddled with problems, my rep had no compassion for the short-lived product not even offering free shipping or veterans discount or any discount. Being at there mercy I placed the order to find out later the company overcharged my state sales tax.
Multiple emails back and forth basically they told me that’s the way it is and no is going to correct it !!! No was willing to look into this bordering on fraud sales tax overcharge. My advice if you can order somewhere else do so.
"

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Verified
5/5

2020-04-27

Good quality and great fit

"The canopy top is a great quality much thicker than the original top. The thicker material also makes for a tighter fit so I had much less pooling after heavy rain"

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Verified
5/5

2020-04-27

Great product

"Shipped fast, fit perfect, good looking, very happy "

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Verified
2/5

2020-04-27

Poorly Made

"I paid almost $200.00 for a swing cushion. It was shipped in a box that creased the cushion. I've had the cushion about a week and it is already twisted and does not look right on the swing. I thought it would be the quality that the swing had on it when I bought it. It's suppose to be the same brand that was on the swing. I'm very disappointed."

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Verified
5/5

2020-04-27

Exact canopy I needed

"With the model number and picture you determined the brand and promptly sent me the canopy that fits lick a glove, perfectly. Thanks. It cost more than others but they didn't fit and didn't last."

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Verified
5/5

2020-04-27

Gazebo is ready!

"Everything went as promised and we are totally pleased with our new top. Great quality! Arrived on time."

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Verified
5/5

2020-04-27

Etna Gazebo Canopy Replacement 10' X 12'

"Very good quality - impeccable service - received Canopy replacement the next day"

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Verified
5/5

2020-04-27

OSH replacement canopy

"Mike couldn't tell from the pictures I sent if I was looking at the correct replacement canopy based on their photos. I decided to order the canopy I thought was correct. I Placed the order on line, the canopy shipped the next day and arrived two days later. Replaced the canopy, it was a perfect fit."

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Verified
5/5

2020-04-27

Pergola Canopy

"I ordered a replacement canopy from Garden Winds. They were very helpful and if I need another, I will definitely order from them again."

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Verified
1/5

2020-04-27

Not what I thought

"The canopy looked bigger in the online photo. Way to small. "

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Verified
4/5

2020-04-27

Expensive but available for the ancient Coleman Willow gazebo!

"I've purchased 6 or 7 replacement Coleman Willow gazebo covers from Garden Winds over the years. Always a perfect fit. Delivery is always very quick. The rip-stop covers last about 1.5 years in Alabama. The covers are expensive, but it's the only place I've been able to find them. I had one replacement cover on hand and ordered 2 more to put on the shelf in my shop. These will probably be my last replacement covers. That gives me 4 or 5 years to come up with a new replacement gazebo!

If your gazebo is not an integral part of a backyard design (mine is mounted to a platform), it would be cheaper to just buy a new gazebo when they go on sale in the fall!
"

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Verified
5/5

2020-04-27

Worked Great!

"This is my second replacement for my gazebo. I ordered the 500 this tile because It was supposed to be thicker. It came and I installed it wothout any problems! It fit perfect !! I’m very pleased with the new cover and now I just want to see if I can get maybe 3 years use from the heavier grade material? "

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Verified
5/5

2020-04-27

Perfect fit

"We ordered the replacement canopy for our gazebo. It arrived in 2 days! (was expecting weeks with everything going on related to Covid 19). It was a perfect fit and seems to be better material then the original"

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Verified
5/5

2020-04-27

Fit perfectly

"Had a terrible time finding the correct canopy! Stumbled upon Garden Winds and WOW they had the perfect fir canopy for my Garden Treasures 11’ umbrella.
Thanks
"


Verified
5/5

2020-04-27

Return

"I had to return the product...So far the process is ongoing. Will post return results once the credit is posted to my account."

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