"This is our second replacement for our Menards Gazebo. Greatful it is available. Also have purchased canopies for our swing. gr
Great service and prompt delivery.
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"I like the quality. Unfortunately, the size was a couple inches short in length. Thought it would work based on website info. Wanted to return but as a replacement my wife want to modify the fit. So kept rather then return."
"This is the second canopy I have ordered as a replacement for a very old metal frame Gazebo. The company is great as far as reliability and promptness and seem very willing to help with any problems. The measurements are off a little from the original canopy, but with Garden Winds supplying for so many different brands that should not be surprising. I had to modify the frame on the gazebo to fit, but have the ability to do that and am happy to even find a replacement rather than buying a whole new gazebo."
"Fast service, item fit perfectly!"
"Fast, price, quality yyyaaa"
"Friendly and went above and beyond to help us get what we needed!"
"My experience with this company was beyond excellent. The efficiency in responding to my numerous emails far exceeded my expectations. The ordering was simple and delivery of the product from the US to Canada was very quick."
"Return was easy that’s it "
"Multiple emails, 2 phone calls and 9 photo's to prove that their canopies did not fit (3") too short and that they were indeed their canopies and that I had ordered the correct canopy.
Needed photo's of the box my frame came in from 2008 (which oddly enough my husband had saved) the box the canopies arrived in, tags on the canopy- in spite of it having been delivered that day, photo's of it on and of our frame.
Customer service (gal) was a bit snippy and did not offer any solutions - even though I said I would prefer to purchase the Riplock 500 and send back the cheaper ones. She did not offer to take the re-order.
Finally they agreed to give a full refund- lets see if they do.
You would have thought I was trying to return a custom made car- not two factory made canopies.
We have purchased a Riplock 500 in previous years with no problems- fit well in the past. I'll try once more and order the Riplock 500- willing to give them the benefit of doubt.
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"Looking for a certain shape of canopy to replace our worn one. Found on the web exactly what we were looking for. Ordered and within a few days it was here. Hoping this canopy will wear well."
"You need instructions with your tops"
"When I ordered this they said it was on backorder but it shipped right away. The replacement canopy was just like what came with the swing and fits perfect. "
"The service was great. The only reason I didn't give it a 5 is the fabric is much thinner than I expected. It is like a ripstop nylon and the old one was a heavier canvas type material. We will see how it holds up. Also I wasn't wanting the screens. But extremely grateful to be able to use my gazebo again."
"Garden Winds did not have my exact model of swing that I had purchased from Menard's many years ago. They patiently worked with me, as I chose the swing that looked like mine, they had me measure the canopy that I had, and helped me choose the correct one. Fit's perfect! Their response times were very quick and within a couple of days I was able to order the canopy for my swing. The items was shipped the next day."
"Good quality, excellent fit. Very pleased with the service and delivery."