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Product & services pricing
3.84/5
Chance of future purchase:
3.87/5
Shipping & packaging:
4.56/5
Customer service:
3.99/5
Return/Replacement policy:
4.01/5

Verified
5/5

2023-05-29

Great Customer Service- Mission Accomplished!

"Found our replacement with just a few pictures of the frame. Arrived before promised. Perfect fit! Watched video first of installation, easily done in 15 minutes. Thank you Serenity for your help! "

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Verified
4/5

2023-05-29

"The package itself was not in great shape, but the contents were fine. I like the quality of this replacement cover compared to the last replacement that was ordered. The ringlets are smaller and stitched better.
"

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Verified
5/5

2023-05-29

Great fit!

"Product arrived when expected and fit perfectly!
Be sure to use photos to identify your swing frame, or send them a photo to get them to verify.
Very pleased with the quality!
Not as heavy as original, but I expect this fabric to outlast the frame!
Excellent customer service! They called to make sure the shipping address was correct to ensure there were no delays.
The company rep I spoke with was pleasant, articulate and knowledgeable. I wish interactions with all companies could be handled as well.
Quality of product, ease of ordering, excellent representation, prompt shipping, agreeable pricing. Not sure what else a customer could ask for.
"

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Verified
5/5

2023-05-29

Better than ever…

"Our metal frame was still in great shape after 5 years. So new canvas top was Easy to order with 800 #. Pleasant knowledgeable staff. Quick delivery. Fits like a charm. A little larger than the original. Went on easier than original canvas. Not having to stretch and pull corners as much. Overall great experience and already recommended that a friend try it too. TY!!! "

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Verified
3/5

2023-05-29

The canopy was VERY tight.

"The canopy was extremely tight. It took 4 people to put it on and we still didn't get the last corner. I'm hoping once it's a for a little while we might be able to get that last corner on. I have bought from here before with no problem. It was this same canopy. It only took my sister and I to put it up. The company it's self is good. Maybe just a bad canopy. "


Verified
1/5

2023-05-29

Canopy cover

"Placed an order on May 13th. Two weeks later, no shipping information. I finally call to check , item is out of stock. It would have been nice to receive an email informing me it that."

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Verified
2/5

2023-05-29

Still not the right size. Even after contacting customer service

"Disappointed after several attempts "


Verified
5/5

2023-05-28

Overall 5/5

"They found the right canopy for me from a picture, delivered for free in 2 days. Amazing! "

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Verified
5/5

2023-05-28

Replacement canopy!

"I have been searching for a replacement canopy for our deck gazebo. The company does not make them, and I had bought a replacement from Garden Winds approx 4 years ago. I was thankful to see them back in stock. It saved us from me trying to figure out how to make it!"

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Verified
5/5

2023-05-28

Weather or not to buy..

"Well first I had to figure out who sold a 13 x 13 canopy. After going online to inquire about getting a new canopy after mine had been shredded by the sun, rain and wind. Had a lot of suggestion( i.e. use a tarp and get rid of frame and buy standard 10 x10 tent) Next step get the right dimensions, I was able to take a picture of the dimensions from the bag of my old shredded canopy and sent it to Garden Winds. It was a bit pricey could have just brought a new tent, but then I would have hat to get rid of my frame. I'm tring to reuse. Over all had a good experience it fits perfect."

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Verified
4/5

2023-05-28

Satisfied customer

"Ordered gazebo canopy cover. Arrived quickly when considering came from USA to me in Canada. Was right cover fit oerfectky! "

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Verified
4/5

2023-05-28

Didn’t work out

"Garden winds made every effort in making a canopy for our swing set. We gave the model number from the original but being out dated we worked by texting or email to solve this issue. I think it could have been solved if we could have talked with someone. Maybe it was our age not being able to explain. Talking with a representative would have been helpful.


"


Verified
3/5

2023-05-28

Quality.

"I have to buy one almost every year. Model 350.
This year I bought the model 500 for the Lowe's gazebo.
Paid out the door this year of $ 185.00.

Probably will get rid of it next year because of the cost of the top.
"

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Verified
5/5

2023-05-28

Replacement umbrella

"Extremely satisfied!! Staff was helpful and sent me exactly what i needed!!"

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Verified
5/5

2023-05-28

Excellent service

"My consultant was very helpful and I recieved the correct item."

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