ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.68/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.06/5
Return/Replacement policy:
3.96/5

Verified
1/5

2019-06-07

Horrible color and service

"The replacement canopy color doesn't match or is similar to the original canopy. Its pinkish and not beige in color. Then they want you to pay to return an item that's not similar to your original canopy. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2019-06-07

Fit

"The 10 x10 cover does not fit. I have to return it, but I. will give it another try as I am taking photos of the frame and hopefully the next cover will fit. Super impressed by the speed of delivery."


Verified
5/5

2019-06-07

Canopy Revival

"I love our replacement canopy and the tips on how to preserve it from sun and weather damage."


Verified
5/5

2019-06-07

3 person swing capony

"I was glad I ordered this again I can never go wrong with this company its fit just right "


Verified
1/5

2019-06-07

terrible experience with Garden Winds

"I have ordered a replacement canopy for $275.00 Cdn, for the same gazebo on two previous occasions. The third time I received the wrong item. My order states the correct name was used to place the order as I did in 2013 and 2016, but I received the wrong canopy. During subsequent communications they advise that they have recently added an additional model number requirement under that same product name so that in addition to the name and purchase point of the gazebo, there is a model number now required. I could not have known that these changes have occurred and they are unwilling to provide me with an exchange item without charging me another 50% of the original price. They do not recognize that there is any halfway point and are rude and uncooperative. Hopefully my sad experience will help someone else to avoid the same costly error."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-06-07

"Good product and delivery time. "


Verified
5/5

2019-06-07

Canopy top

"Shipped next day arrived about 3 days packed very well perfect fit for my outdoor swing I’ve had from Home Depot for 6 yrs or more "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2019-06-07

Fit perfectly

"Great fast delivery......."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2019-06-07

Very good service

"Great service, Great experience"


Verified
3/5

2019-06-06

Horrible agents but great online

"The agent on the phone was useless and took down my info but told me the item was not in stock. When I checked online it was and was available and delivered within 48 hrs."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-06-06

I received my gazabo cover on a timely basis and in great shape!

"It was easy to reorder and received gazabo cover on a timely basis."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2019-06-06

Replacement canopy

"Prompt shipment. Riplock is longer lasting. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2019-06-06

awesome service

"best experience ever. Good info and fast shipping. Above and beyond.
"


Verified
4/5

2019-06-06

Frustrating!

"Would like the product before half the summer is gone!"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2019-06-06

Canapy

"Repaced the canapy on my Hampton bay swing twice. Very comfortable swing."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases