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Product & services pricing
3.65/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.52/5
Customer service:
4.06/5
Return/Replacement policy:
3.96/5

Verified
5/5

2019-05-09

Excellent customer service.

"Quick response to my questions and ease of web site navigation. Able to locate the exact product I was looking for with no hassle. Product arrived in a timely fashion as well. It looks great on my current Cabana. "

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Verified
5/5

2019-05-09

Quality construction

"The ordering experience was easy, and the shipping was fast. I did not expect the quality of the workmanship to be so good. The cushions fit the shape of the chairs perfectly, and the fabric is more durable than the originals. "

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Verified
4/5

2019-05-09

Could be better

"Confusing. Phone conversation told me items delayed. Get off phone e mail states 1 part of order to be delivered."


Verified
5/5

2019-05-09

Great product and great service

"The gazebo top fit great. Fast service too.
"


Verified
5/5

2019-05-09

Very satisfied

"The crew at Garden Winds was able to I.D. My canopy from a few vague pictures, Jhristine was very patient and supportive, would have no problem dealing with Garden Winds in the future

"


Verified
4/5

2019-05-09

canopy cover replacement

"The canopy replacement arrived in a timely manner and is very nice. Good fit. The only problem we had was when we were attaching the buckles to secure it on the frame one of the plastic buckles just broke. A brand new canopy and we got the "best" quality and still a buckle broke on first use. This was a surprise since the last two canopy's lasted 3 years and the buckles never broke.
We just hooked that one with the velcro.
"


Verified
5/5

2019-05-09

Good experience

"Quick, easy ordering and receipt. "

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Verified
2/5

2019-05-09

Mediocre quality

"The last awning I bought from Lowe’s for their particular gazebo was much thicker, stronger and waterproof. This cover from Garden Winds (which fits the Lowe’s gazebo) is not. Water drips from all the seams, and it was not a torrential rain. The fact that it costs so much more considering the thin quality is also unsettling. This product comes with instructions to spray it yourself with ScotchGuard and to add extra grommets for more security. What?! I paid more believing its ad saying how strong and reliable it is only to find out that I have to waterproof it and secure it more myself?!! Nuts!
We shall see how it holds up this summer but I’m already scared and deflated that it leaks at all seam areas. Way too costly for its quality.
"

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Verified
5/5

2019-05-09

Product received and in good condition, happy with purchase

"Had to replace the canopy on our offset umbrella. The canopy was a bit pricey around $150 but the original umbrella was upwards of $300 +. The mechanism still works fine just the canopy was weathered and dry rotted. New canopy is a different material but I like it better actually. Very satisfied."


Verified
5/5

2019-05-09

True it’s advertisement.

"Good quality and very comfortable. "

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Verified
5/5

2019-05-09

Great servicel

"Ordered a canopy for my gazebo very knowledgeable person took my order received the item within a few days. Great job people."

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Verified
1/5

2019-05-09

No product in stock!! 3 months of back order

"No stock!! Advertising without inventory "


Verified
5/5

2019-05-09

Great Service

"This was our 3rd replacement canopy and we were very happy with the whole process."


Verified
5/5

2019-05-09

perfect fit

"what i expected. quick delivery"


Verified
1/5

2019-05-09

Replacement canaopy different color than pictured

"What a **** bait and switch game you are playing, Garden Winds. CAVEAT EMPTOR: This company is knowingly picturing products that are different than they send, and tacking on a return fee to boot! Will never order from them again. BEWARE. "

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