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Product & services pricing
3.65/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.52/5
Customer service:
4.06/5
Return/Replacement policy:
3.96/5

Verified
4/5

2019-04-16

ry

"Very quick service....I would have to prefered to pay less and wait longer for delivery..... it's expensive but we'll see how long it will last"


Verified
5/5

2019-04-16

Perfiect Fit

"I was a little apprehensive purchasing a new canopy for our umbrella because I didn't have a model number. Garden Winds provided a recommendation based on a picture that I sent in. I received the new canopy in three days and took 10 minutes to replace the old one. It was a perfect fit!

I would recommend this company and would do business with them again.
"


Verified
5/5

2019-04-16

Had replacement canopy witin 24 hours

"I ordered the canopy on line Sunday and it was at my door on Monday afternoon. Super fast delivery.
Looks like this replcementcanopy is better than the original one...........stronger fabric
"

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Verified
3/5

2019-04-16

Not good at follow up

"I sent 2 pictures of my frame, including store where purchased and frame dimensions but never got a response. I ordered what I hope is the correct size and fit. Have not unboxed it yet to know if I ordered correctly or not. This is my second replacement top. The first one was to big and I had to do a make shift set up to prevent puddling on the top. The quality of the material is great, just wish you guys would follow up a little better."


Verified
2/5

2019-04-16

nothing yet but i hope for tomorrow

"three weeks and still waiting for my order. "


Verified
5/5

2019-04-16

Great service!

"Our item was delivered quickly and of great quality!"

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Verified
5/5

2019-04-16

Fantastic!

"Received the replacement canopy for our gazebo. Very nice!"

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Verified
5/5

2019-04-16

replacement gazebo cover

"excellent service amazingly quick delivery.
still need to make sure it fits. Happy you have a 60 day return policy. Hope we don't need to return product.
Thanks again.
"

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Verified
5/5

2019-04-16

Canopy

"The canopy ordered fit really well"


Verified
5/5

2019-04-16

Just what I was looking for

"I was having a difficult time finding the replacement top for my gazebo. I love that I typed in where I bought it and it's size...and BOOM!! there it was. Fits a little snug but that is fine by me. The color is great. Arrived on time and I was kept updated about the tracking."

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Verified
5/5

2019-04-16

Very rapid delivery

"Ordered on Monday received on Friday. Plus free delivery. Can't beat that."


Verified
5/5

2019-04-16

Wow! Great Service!

"So quick! Great Service, good product. Second time I have repurchased"

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Verified
2/5

2019-04-16

No response from garden winds

"I called garden winds regarding a canopy replacement for mine that was torn. She could not tell me any information but told me to take a picture and send it to them. I did along with the model number I have not yet heard anything back from them. I'm taking it upon myself to look up the gazebo model number and the appropriate canopy model number. I'm so pleased to find a replacement. It says it is out of stock until April 30th 2019. I still like to know why they never responded to pictures I uploaded as the customer service representative recommended I do and I did it right away. That was approximately 3 weeks ago"


Verified
1/5

2019-04-16

Bad

"This is the third time I have ordered a canopy and they have all been wrong even with me talking to a person on the phone and explaining that I had already ordered 2 and they had been wrong. "


Verified
5/5

2019-04-15

Incredibly helpful

"Website was so helpful and the staff amazing in helping us replace our gazebo awning. "

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