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Product & services pricing
3.64/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.52/5
Customer service:
4.07/5
Return/Replacement policy:
3.96/5

Verified
5/5

2018-06-10

Great product

"Replacement canopy fits better than the original and was shipped very quickly"


Verified
5/5

2018-06-10

Happy

"Arrived timely, in good condition "

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Verified
4/5

2018-06-10

Customer Service

"Rachel was our customer service representative who was very helpful but the outcome was not satisfactory. I ordered a cushion that was not what I expected. So I went to UPS to have the cushion sent back to you facility and they charged me $111.25 to return the cushion. So I called you Customer Service asking if we could split the cost. The best you could do was refund the original shipping cost of $24.92. I would not have order the cushion if I knew it was going to cost me $111.25 to return. Usually when I order something from a company they will email me a return shipping label. In the end I wasted around $100 and I work to hard for my money. I'm very disappointment. My original invoice order number is GW-50669944. "

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Verified
3/5

2018-05-21

canopy right size but deffective

"suggest if you do not know where you gazebo was purcahsed ans needing to replace canopy....send pictures and measurements to garden winds else it will cost you cause all canopies even if state 10x10 are not. When I finally got the correct canopy it was defective the reason for less stars."

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Verified
5/5

2018-06-10

Canopy

"Received my product with no hassle thank you "


Verified
5/5

2018-06-10

Awning replacement beats buying new swing.

"I needed a replacement for my swing awning. It’s just right! "

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Verified
5/5

2018-06-10

Excellent service

"My swing cushion fits perfect! Very nice durable material and looks great! I have a very old swing and the pillows were dry rotted. I sent Garden Winds a picture and a few measurements and not only did they get back to me in a day or two but they suggested the Universal swing cushion in size medium. It fits perfect! Ordering was easy and it was delivered at the time they said it would be! Thank you Garden winds! "


Verified
5/5

2018-06-10

Perfect fit and fast delivery

"Our offset patio umbrella needed a new canopy and this fit it perfectly. Fast delivery too. Thanks"

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Verified
5/5

2018-06-10

Rich

"Very helpful and professional. Thank you!!"


Verified
5/5

2018-06-10

good experience

"We received everything on time and in new condition. Everything fit on our furniture. we are happy with the quality of the product."

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Verified
3/5

2018-06-10

Already tore

"It fit nicely, but we’ve only had it up for a couple of weeks and one corner has already torn from the wind."


Verified
5/5

2018-06-09

Very good

"Happy w product. Reinforcement on corners Smart"


Verified
3/5

2018-06-09

The size J wanted was out of stock until the end of summer.

"Took several days to get back to me with size selection. "


Verified
1/5

2018-06-09

They don't take responsible for the defect

"Worst product and customer service ever. I bought a 10'x12' canopy and expect it to be some ~10'x12' but in fact I receive 10'x11'5". The customer service keep denying their product is defected. Now they want me to send them back the canopy and ask me to pay for the shipping fee both way. This is ridiculous, stay away from them."

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Verified
5/5

2018-06-09

Best ever

"If there were 10 stars I would rate it a 10
"

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