ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.64/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.52/5
Customer service:
4.07/5
Return/Replacement policy:
3.96/5

Verified
2/5

2018-06-09

Swing canopy

"Top was about 1"1/2 to short. Had to bend rail to fit. You suggest putting grommet holes in top, why not change mfg spec to include."


Verified
5/5

2018-06-09

10' universal canopies

"I've been purchasing a replacement canopy for more than 8 years with Garden Winds. My original frame/gazebo I bought at a Longs Drug Store when they were still Longs. the service is fast and I have never been disappointed. It leaves me the options of changing colors as the seasons turn. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-06-09

Superb Quality!

"Easy - Excellent - Fast ! Fantastic website that’s EASY to navigate, EXCELLENT quality options to choose from, FAST service for delivery. Couldn’t be happier!!! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2018-06-09

Pleased

"Excellent quality. Quick service and delivery."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
2/5

2018-06-09

Less than expected for the money

"Considering the cushions cost almost as much as the swing I would expect the quality to be much better than it is. Cheap material compared to the original cushions. "


Verified
5/5

2018-06-09

great service, great product.

"Smooth speedy transaction with a great seller."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2018-06-09

Perfect fit!

"Great quality cushions and a perfect fit! Thank you Garden Winds!"


Verified
3/5

2018-06-09

Garden winds

"Could not logon to their website. Could not get email response from password reset. I called and they informed me that they could not send emails to anyone using COMCAST.NET. You can believe that if you want to.
As the awning I needed was for an old swing with no ids on it, I was fairly sure that I had picked the right one and asked for the dimensions for it and was told that they didn’t give that out. After some begging on my part, they reluctantly gave the size. I ordered it and it fit nicely. If there were another website to order this from I would rather use it. Unfortunately I have not found one.
"


Verified
5/5

2018-06-09

Swing canopy replacement.

"The item I ordered is a product I had used before and was very satisfied with the service and delivery time."


Verified
5/5

2018-06-09

Quick and helpful

"Many options with clear descriptions and helpful hints to get the right replacement."


Verified
5/5

2018-06-09

gazebo replacement canope

"loved the product. ordered a replacement gazebo canopy, an Allen and Roth product originally . Canope fits beautifully looks beautiful. The color beige/ tan was off a little but hardly noticeable. Great product! Thank you Garden Winds."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2018-06-09

Swing cushion replacement

"My swing cushion and canopy universal replacements are very nice and good quality. Also a good fit for something I couldn’t find anywhere else. It would even be nicer if you offered them in a striped pattern."


Verified
1/5

2018-05-23

Company misrepresents product on website

"Ordered LCM450BCN. Their website shows the photo including the tiebacks that are supposed to be attached to the netting. The set they sent was missing the tiebacks. Called Garden Winds. One rep said that it could be defective and would check. A different rep immediately stated that their replacement doesn't include tiebacks. I explained that the original had tiebacks sewn onto the netting and that their photos show the tiebacks and are essential so when the netting is not in use, the wind won't damage the netting. The rep tried to tell me that the photo only shows what the original set looked like. Nowhere in their description did they state that, nor that tiebacks were not included. Have been back and forth with these people since I received the order with no results. One rep told me to use the velcro anchor as a tieback! Too much money for a shoddy product. Sorry, but they have grossly misrepresented what they were selling. Should have read the BBB review!"


Verified
5/5

2018-06-09

I was very satisfied with the overall experience

"From the ordering process online to the perfect fit and the quality of the canopy I was very satisfied. Job well done by all. Thanks "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2018-06-09

"Product was easy to order and was received on time and in good condition. No problems encountered."