"My swing cushion and canopy universal replacements are very nice and good quality. Also a good fit for something I couldn’t find anywhere else. It would even be nicer if you offered them in a striped pattern."
"Ordered LCM450BCN. Their website shows the photo including the tiebacks that are supposed to be attached to the netting. The set they sent was missing the tiebacks. Called Garden Winds. One rep said that it could be defective and would check. A different rep immediately stated that their replacement doesn't include tiebacks. I explained that the original had tiebacks sewn onto the netting and that their photos show the tiebacks and are essential so when the netting is not in use, the wind won't damage the netting. The rep tried to tell me that the photo only shows what the original set looked like. Nowhere in their description did they state that, nor that tiebacks were not included. Have been back and forth with these people since I received the order with no results. One rep told me to use the velcro anchor as a tieback! Too much money for a shoddy product. Sorry, but they have grossly misrepresented what they were selling. Should have read the BBB review!"
"From the ordering process online to the perfect fit and the quality of the canopy I was very satisfied. Job well done by all. Thanks "
"Product was easy to order and was received on time and in good condition. No problems encountered."
"The only company I could find that sold exactly what I was looking for. Happy with my purchase. "
"Ordered the RipLock 500. Received it and installed it the next day. Fit perfect. The next day it rained and the water was coming in on 2 sides of the canopy. I ordered the RipLock 350 two years ago and Never has an issue with water. I could stay under there and no water. I have a couch and TV in the gazebo and never had to worry about water. Now I do. Contacted customer service and sent pics. 2 days later received an email advising that the canopies are “water resistant, not water proof” and if I’d like my money back it there would be a $10 restock fee.
I bought from Garden Winds because of good past experience. I sent another email asking for a replacement and was greeted with we can’t guarantee the other one won’t do the same. I can see the small holes in the sewn seam where the water is coming in ! Why not satisfied a returning customer and replace it ! I will never do business with Garden Winds again !"
"We purchased the HOME DEPOT 9FT PERGOLA REPLACEMENT CANOPY - RipLock (LCM1073B-RS) @ $149.99 , and we were very pleased with the superior quality of the material. To our surprise included was a weather peotecter for when the canopy is pulled to one side. We also spoke to an agent before ordering online who was very helpful."
"I found it fairly easy to order this item off the internet. It was 1 day late arriving, but that was not bad. The canopy fit properly on the old frame. It looks good, but the material it is made of doesn't appear that it will hold up very long. I will probably need to replace it within 2 years."
"The only thing I would change is the time it took to get item. A little slow...."
"The hail tore my canopy to shreds and I had to order a new one. I received my replacement within the week and it seems so much stronger than the old one. "
"I am so happy with everything from garden winds from simple ordering and fast delivery to the superior quality of their products, the actual fit is way better than the original"
"Ordered over the weekend and it came as promised. Perfect size and as pictured. "
"Ordered a replacement canopy and screens. Very pleased. Seem heavier than originals "
"Second time buying from Garden Winds, in 10 years, and both times we were very satisfied with product and service.
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"Found exactly what I needed for my gazebo since Target doesn’t have the replacement canopy in stock pretty much ever. Fast shipping and much better build quality than the last one I ordered from Target. "