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Product & services pricing
3.78/5
Chance of future purchase:
3.87/5
Shipping & packaging:
4.52/5
Customer service:
4.02/5
Return/Replacement policy:
3.95/5

Verified
4/5

2018-06-07

Replacement Cover for Gazebo

"Replacement was a perfect fit and appears to be durable."


Verified
5/5

2018-06-07

Great products.

"I am really impressed with how quickly the two items I ordered were delivered. They were just what I ordered. Great service all the way around. "


Verified
5/5

2018-06-07

Pagoda 10x10 canopy.

"material is better than the original. This is a replacement canopy"


Verified
5/5

2018-06-07

The cover was better than the original one I had

"Cover was easy to order, came right away and easy to install. Thanks!"


Verified
4/5

2018-06-07

Good products but be careful when ordering

"I ordered a replacement canopy for the gazebo on our deck. The website said "replacement canopies for bamboo style gazebos" So I clicked on it and ordered what I thought was the proper replacement for my gazebo. Unfortunately it didn't fit as the opening in the center for the vent was smaller than my gazebo. I sent it back (very convenient that they include a UPS shipping label for just such an event) with no issues and did order the correct one. However we both (Garden winds and its customers) need to be a little more careful in both describing and reading the descriptions of the canopies.

As for the replacement canopy itself. I can't be more pleased. Once I got the right one it fit perfectly, is much better made than the original and I will definitely be a returning customer.
"


Verified
5/5

2018-05-25

Great service, just waiting for my credit to come as I have returned the product as it didn’t fit our pergola.

"You indicate a Canadian outfit, yet you invoice in U.S. dollars how come? I am very angry and disappointed with this company. They only returned $10.99 of the $73.00 what a ripoff and I will advertise on Facebook in such a negative way to cause all my contacts and their contacts to not purchase any items from Garden Winds."


Verified
5/5

2018-06-07

Great Product

"Ordered a new gazebo cover but first I sent a picture and they told me which style to order. Arrived sooner than anticipated, installed it myself (72 year old female) and it looks terrific."


Verified
3/5

2018-06-07

Somewhat misled

"I just did not feel I was given a good enough description of the product. It looks good but does not fit as fully as original"


Verified
3/5

2018-06-07

Good product, but wrong size product.

"Company seems fine. Took about a week to receive the product. Looked like a really good canopy, well made and durable, but it wasn’t even close to fitting my gazebo. So I will have to return and continue looking. "


Verified
5/5

2018-06-07

Found what I needed

"It’s backordered until July 7"


Verified
5/5

2018-06-07

Excellent service!

"Spoke with Abigail who was very helpful with my request, exchange and return. Would highly recommend!"


Verified
5/5

2018-06-07

Awesome product

"Great pics and quality product. Very ease to use and sturdy product "


Verified
3/5

2018-06-07

Out of Stock

"I ordered your product and was out of stock and was told it would be in 6/1/18 now I have been told it won't be in until 6/26/18"

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Product Returns/Refunds/Exchanges

Verified
3/5

2018-06-07

Backorder

"I ordered two items one is on backorder but I don’t get either till they are both available. It would be nice to get was is available and not have to wait. "


Verified
5/5

2018-06-07

Quick Service

"Very impressed with how fast I received my order. We ordered on a Wednesday and received it on Friday. The product was just as ordered with no complaints. I would definitely recommend your company!
Oh! I forget to mention. I live in Canada and the product was shipped from San Francisco.
"