ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.78/5
Chance of future purchase:
3.87/5
Shipping & packaging:
4.52/5
Customer service:
4.02/5
Return/Replacement policy:
3.95/5

Verified
5/5

2018-06-07

Cabana top

"Fits beautifully, higher quality than the last top that came with the cabana. Blue is gorgeous "


Verified
5/5

2018-06-07

replacement canopy

"website is very user friendly, had no problem finding the correct replacement canopy I needed for my swing set"


Verified
5/5

2018-06-07

Effortless & perfect

"I purchased this canopy for a friend & we couldn’t be happier!
Heavier canvas than the original. Color red is the perfect match to his cushions by sunbrella.
The back yard is beautiful & the pop of color is a great touch!
I’m so happy I found your web sight ! I’ve already been telling my family & friends. The experience from beginning to end was effortless! Thank you for being so quick & have such a nice quality product. I love it....
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Verified
5/5

2018-06-07

Great product!

"Replacement swing cushion fit great and was of excellent quality! Hoping that the back ordered replacement canapy comes in on time!"


Verified
5/5

2018-06-07

Great product and service

"Have ordered a few times...great service...product comes as pictured and arrives quickly. Would recommend riplock cover."


Verified
5/5

2018-06-07

wonderful

"Delivered on time excellent product "


Verified
5/5

2018-06-06

The best yet!

"My husband and I just finished putting on the new topper. Love it and the way it fits. I really like the Velcro on the ends."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2018-06-06

Very bad customer support

"Very bad customer support "


Verified
1/5

2018-06-06

Dissatisfied

"the basic frame fits okay, but the peak does not fit at all, the picture does not represent what i got, i made it fit but the peak looks like s _ _ t, where the screening on top is, "


Verified
5/5

2018-06-06

As Promised

"I needed to replace the canopy on our patio swing. I sent GW a picture of the canopy frame, and the canopy they sent was a perfect fit. That’s the way it should be, but, often isn’t anymore. Refreshing!"


Verified
1/5

2018-06-06

Didn't ship my canopy when they said they would.

"So far not good at all.
My order was placed on May 23 with 2nd day delivery so I would have it by memorial day weekend. Checked and it was in stock, Cust service said it would ship on the 23 have it on Friday the 25th. I see a ups tracking number on the 23 so we were looking good. On Thursday I check ups tracking and it's not moving at all. I call Cust. Service on Thursday and they can't even tell me if my order has left there building or not. She just kept saying there is a tracking # so it must be on the way. Then she said maybe they missed a scan. Seriously you can't even tell me if a package in in your own building or not. Then to say maybe ups missed a scan. that box is gong to be scanned like 6 times before it gets from CA to IL. I then asked to have another one sent out ups 2nd day for a Saturday Delivery. She says no UPS doesn't deliver on Saturdays. Funny thing is YES they do, You just didn't want to pay extra for it so I got screwed. It finally shipped on Friday and arrived on Wednesday. Problem was the box was split open and NO canopy. So as of today 6-6-2018 I still have NO Canopy. I've sent the damaged box back, I've been told they are going to ship another one to me N/C but that still has not happened. This has just been a disaster :)
"


Verified
3/5

2018-06-06

Not such a good product

"I received my order and apon setting it up I found a large number of threads hanging, Two of the straps were not fully fastened to the top and it did not fit as is should. I contacted their customer service a few days ago and they still have not responded. I had purchased the same item a few years back for half the price and it was in much better condition. If I didn't have an event this coming weekend I would have sent it back. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2018-06-06

Wonderful service and product

"This is our second replacement gazebo top- it arrived quickly and will allow us several more years of enjoyment!"


Verified
4/5

2018-06-06

Canopy

"I live in Victoria BC, I originally called the helpline, gentlemen there very helpful, I gave him the measurements, he then told me which Canopy to order, which I then did online. My length was 80'' and width 46''. I ordered it before noon and it arrived the next day in the afternoon ! What great shipping. It was about 2 inches short in length but the helpline mentioned something to the effect when I first called before ordering that this could be a bit short but in general it fits fine."


Verified
5/5

2018-06-06

Canopy for Gazebo

"We moved to a new house with a gazebo on the deck but there was no canopy on it. There was no model name or number and we had no idea where it was purchased . I took a picture and sent it with the dimensions to GardenWinds. They emailed me with the probable gazebo brand and a recommendation for a canopy to fit. I purchased it and, low and behold, it was almost a perfect fit! It’s fantastic!"