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Product & services pricing
3.50/5
Chance of future purchase:
2.88/5
Shipping & packaging:
3.75/5
Customer service:
2.66/5
Return/Replacement policy:
3.00/5

Verified
5/5

2023-04-21

By far the best amongst all competitors

"Garden Winds is by far the best, patio umbrella supply store amongst all its competitors! Very helpful descriptions, customer service, and easy return policies. I strongly recommend using their service for all your replacement part needs, avoiding MyShadeSource.com at all costs. "

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Verified
5/5

2023-04-21

Great products and quick shipping

"Always get my orders promptly. Quality is excellent."

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Verified
5/5

2023-04-21

Great value

"Web site and fit guide were great. Delivery time was as promised."

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Verified
2/5

2023-04-20

Simple Question Unanswered

"I contacted garden went through Walmart regarding a butterfly canopy/pergola that garden winds makes. I was asking the dimensions of the replacement canopy that goes to the model of that Walmart sells. There is no dimensions on the actual Pergola on Walmarts website. I only needed a replacement canopy and garden. When’s customer service kept asking me for more information. They wanted me to take a photo, then the photo wasn’t good enough they wanted it more expanded. There’s only one model on Walmarts website, I don’t understand why it was so difficult to find the replacement product, i.e. canopy. I went ahead and purchased what I found which I’m ultimately have not returned because the color beige is more like a brown/tan. Why it doesn’t come in and off-white I’ll never understand."


Verified
5/5

2023-04-20

Covers

"Very nice covers. I purchased them for our two seat swing set, and our large 11 diameter umbrella. I am a repeat customer."

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Verified
5/5

2023-04-19

Works well

"Worlds well for my needs. Wish there were more color options "

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Verified
5/5

2023-04-19

d

"I have been very satisfied with the products I have received. Shipped I'm a very timely manner and their description are right on button."

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Verified
5/5

2023-04-19

Saved us a lot of headaches and returns

"I sent my canopy frame to the team and had absolutely no information on where it came from or the brand. They successfully send us a replacement that fits perfectly. Very thankful "

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Verified
5/5

2023-04-19

Easy Peasy

"Painless and effortless ordering process. Quick and responsive support staff.
Promises made and delivered.
Very pleased!
Thank you.
"

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Verified
1/5

2023-04-18

Disappointed

"Canopy was smaller than specs description and I had to soak it in hot soapy water to make it get bigger and to force it over corners. What a Bit@h job. As far as material of canopy; only time will tell."

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Verified
5/5

2023-04-18

Perfect fit!

"The company was so awesome! I sent them a picture of our set and they told me hitch one should fit. I ordered in the morning and it shipped the same day. Excellent customer service "

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Verified
3/5

2023-04-18

Need more description

"The awning cover itself is perfect. It is the right fit and I would buy it again if needed. However, I needed the entire set of awning cover and netting. I looked for the entire set prior to purchase on the site and didn't find it, so my assumption as that it was included, but it was not. When I sent an email to customer service, I was sent the part number and told I had to buy the complete set. It should be listed side by side when searching."

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Verified
5/5

2023-04-18

Canopy for Big and Tall

"I had a very good experience with the sales. My only problem with the canopy was about 2 inches short. But I was able to make it work. Been enjoying it."

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Verified
1/5

2023-04-18

Wrong size

"It was the wrong top although it looks like the correct one in the pics. I'm disappointed that I'm out 12.00 restock fee now"

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Verified
5/5

2023-04-18

Neat

"Putting on the new canopy does require two people and it does fit tight. At first I thought it might be a little small however when I used some assistance it fit like a glove. I'm very pleased with my purchase "

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