"Rica was very understanding and was able to handle the situation very quickly and responsibly! "
"ordering was quick and easy - delivery in good time. looks better quality than my original cover."
"We love the Monterey canopy replacement! It fits great and looks even better! We were so happy to be able to buy the canopy replacement versus a whole new gazebo!! So thankful!! However, right after we ordered, we went on line to track our order for delivery and saw that it was buy one get one 50% off!! I called to see if I could get that deal cause we would love another one, but they said we just missed it! I guess we will have to wait for that deal to come again! So bummed to just miss such a great deal since we would love to have a backup canopy! "
"Easy purchase, Easy delivery, Easy installment. Fabric not as strong as the original canopy top."
"Ordered the canopy color I wanted only to find out after checking out the website changed the color to beige. Tried to change the order, no can do... order is processed call customer service. Called customer service to explain the issue AGAIN order been processed. Had to order the right color this time, turned out it's a whole other item number $10 more.
Customer service told me to return the wrong one when I get it no fee, did that and it says on the return lable $10 will be deducted from the refund.. even though it wasn't my fault. The item was shipped back the next day it was received.. no refund yet... Crazy "
"My canopy came. Ripped the first day.
Ordering was fine. Shipping was fine.
Put it up. It fit. We have ordered several times and had no problems. They usually last 2 years. Which we know and accept. But this one was flawed and rhe corner pocket tore right off the bat. We are trying to fix it bc it's too much trouble to take if off and send it back.
Not happty at all with this purchase."
"I was a little unsure if the canopy cover was right,but when I received it fit perfectly.
"
"I never received the item that i ordered.k"
"Ordered top. Came in timely manner. Fit good"
"Very easy to review all the choices of canopy's that fit my frame. Very good explanations to aid in my selection between the 3 levels of quality replacement tops being offered. Easy to order and very quick shipping and delivery. I would purchase from this company again but I hope I dont have to if I remember to take the top down for the winter and not let the snow build up and break through it like I did this past winter."
"Fast shipping and fit perfectly, very happy "
"I have had good luck with this company but I don't have any idea when my order will be shipped."
"I've ordered replacements covers only about every 2 years. There a little tight around the perimeter (they could use about 1/2" on all four corners) but other than that there great. "
"Service very good. Prompt delivery. The replacement cloth canopy top I ordered is good, especially for the price but the previous one I ordered only lasted a year before it tore. To be fair the top stretched enough so water could pool which put a high strain on the material after heavy rains. This one I sewed in reinforcement patches. The cover would be worth twice the price if it came reinforced at the critical stress points. Overall, I'm satisfied. "
"Very friendly and helpful "