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Product & services pricing
3.74/5
Chance of future purchase:
3.82/5
Shipping & packaging:
4.51/5
Customer service:
4.02/5
Return/Replacement policy:
3.89/5

Verified
4/5

2018-05-05

Not bad

"I have had good luck with this company but I don't have any idea when my order will be shipped."


Verified
1/5

2018-05-05

10'x10' Canape Covers

"I've ordered replacements covers only about every 2 years. There a little tight around the perimeter (they could use about 1/2" on all four corners) but other than that there great. "

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Verified
4/5

2018-05-05

Great service, good product

"Service very good. Prompt delivery. The replacement cloth canopy top I ordered is good, especially for the price but the previous one I ordered only lasted a year before it tore. To be fair the top stretched enough so water could pool which put a high strain on the material after heavy rains. This one I sewed in reinforcement patches. The cover would be worth twice the price if it came reinforced at the critical stress points. Overall, I'm satisfied. "


Verified
5/5

2018-05-05

Excellent customer service!

"Very friendly and helpful "


Verified
5/5

2018-05-05

very pleased

"Quality product for the price"


Verified
5/5

2018-05-05

Excellent Service

"Fast shipping and accurate. "


Verified
5/5

2018-05-05

Excellent service

"Garden Winds was very helpful when we were purchasing a replacement canopy for our yard swing. We sent pictures and they promptly responded with a suggested top. Our order arrived as promised and the new top works. "


Verified
5/5

2018-05-05

Great service and fast shipping

"Easy to order and quick shipping"


Verified
5/5

2018-05-05

Excellent

"am extremely happy because the canvas is exactly the right dimesion, the material is very well done, remains to prove its longevity on verras well, thank you Leonce"


Verified
1/5

2018-05-05

Pergola cover

"I am terribly disappointed. The cover does not fit my Lowe’s pergola and the web site lead me to believe it would. "


Verified
5/5

2018-05-05

15 year old gazebo

"I bought this cover hoping I picked the right model. The cover is a perfect fit. We had 100 km. winds today and the cover barely moved. Great product!!!!!"


Verified
1/5

2018-05-04

No communication from Garden Winds

"I purchased the Sonoma 2009 canopy in the riplock 350 fabric. At the time of my purchase the website noted that the item was out of stock and had an arrival date of 4/30/18. This was acceptable to me and I placed the order. I contacted customer service around this time to make sure it was ready to ship to me. I was told that the arrival date was pushed back. They gave me conflicting dates but settled on 6/30/18. This was not acceptable. They offered to ship me the lower quality "normal" fabric at full price and the corresponding netting at full price. Their resolution was to five me free shipping on the netting when it became available (a whole $10). The most disappointing thing was they never contacted me when the arrival date was pushed back, I found out on my own. Poor communication and a lack of understanding from them has left a bad taste in my mouth. "

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Verified
3/5

2018-05-04

Unhappy

"Received the wrong merchandise in horrible packaging. Now I can't return as shipping is my cost and too expensive. "


Verified
4/5

2018-05-04

Nice product...universal swing cushion.

"Since they did not carry the exact cushion I needed I ordered the universal style. I am not disappointed and it certainly was cheaper than buying a new swing

"


Verified
5/5

2018-05-04

I have not received the item yet.

"Still waiting to hear when it will be in stock."