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Product & services pricing
3.88/5
Chance of future purchase:
3.90/5
Shipping & packaging:
4.61/5
Customer service:
4.03/5
Return/Replacement policy:
4.01/5

Verified
5/5

2023-03-26

New canopy

"It was as easy as could be expected. Better than a lot of sites."

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Verified
5/5

2023-03-26

Happy

"Ordering, shipping, quality. All were excellent. "

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Verified
5/5

2023-03-25

Looks great and easy to put up.

"Roughly an hour to take off old one and install new one. "

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Verified
5/5

2023-03-24

Great customer service

"Only place that makes a replacement cover for my pergola. Went on sale after ordering and they adjusted pricing with just a call. "

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Verified
4/5

2023-03-23

Good stuff

"Great variety
Good prices
Prompt delivery well done
Thank you
"

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Verified
5/5

2023-03-23

good product fast service on delivery

"this item was for a replacement of canopy damaged by winds"

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Verified
2/5

2023-03-23

Didn't fit

"Canopy didn't fit so I had to send it back. I had to pay for shipping both directions so the refund was not even the amount I paid for the canopy
"

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Verified
5/5

2023-03-22

They had our exact porch swing canopy cover!

"We had been looking for a replacement canopy cover for our porch swing for MANY MONTHS after it became torn from being in the elements for a few years. The manufacturer of our swing gave us lip service for months before they finally told us they couldn’t sell the cover by itself (they had previously quoted a price but would not tell us how to place an order). Garden Winds showed us our swing and the covers available, and warned us that there were three that looked the same with subtle differences, we were able to replace the one we lost on the first try. It fit perfectly, was exactly like the original, and came in just a few days. Now that we have found the preeminent source of porch furniture replacement parts we are going to order an extra one for the future, and will never deal with the original manufacturer again! By the way, that original company was Angeles Homes - the customer service phone number on their website is a non-working number, their link to email support doesn’t work, and if you finally get the email address from the fine print on their site you get lip service and won’t provide a working phone number. Stay away from them and let Garden Winds get you what you need!"

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Verified
3/5

2023-03-21

almost perfect fit but....

"the website indicated no problem not knowing the model# just send them a picture of the frame so I did just that, including the proper measurements. All via email: Angelica aka Angela started out trying to help but decided she couldn't help me until I reminded her of their website promise as described above. Within 5 minutes she sent back a picture of exactly what I was looking for; after some research I discovered it was from Home Depot but ordered it from GardenWinds immediately since she did finally help. Got it in two days! while installing I had to cut an inch off a few of the rafter poles since the Chinese cover was sewn too tight but then it made a nice snug fit. After spraying waterproofing all over it I'm happy with this product! "

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Verified
5/5

2023-03-21

Fast turnaround

"My umbrella’s canopy was deteriorating in the Florida climate. I couldn’t find a replacement until Garden Winds turned up on a Google search. They had the exact match for my umbrella. "

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Verified
5/5

2023-03-21

Candelabra umbrella

"Fabric un the new canopy for the umbrella seems to be a very high-quality fabric. Haven't changed the fabric yet , if all goes well I'll be very satisfied.
"

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Verified
5/5

2023-03-21

Very happy

"Received what I ordered in a reasonable time and cost, very happy. "

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Verified
5/5

2023-03-21

Willing to make sure you get the proper fitting canopy.

"Sent pictures of the frame and garden winds was able to correctly identify the proper fitting canopy. Fast delivery, and a promise to correct any problems if the canopy was not the right one."


Verified
5/5

2023-03-21

Thanks.

"Thanks. Always a pleasure dealing with your company. "

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Verified
5/5

2023-03-20

CANOPY AND NETTING PURCHASE

"FAST SHIPPING OF PRODUCT."

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