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Product & services pricing
3.88/5
Chance of future purchase:
3.90/5
Shipping & packaging:
4.61/5
Customer service:
4.03/5
Return/Replacement policy:
4.01/5

Verified
1/5

2023-03-08

did not fit

"The top did not fit my 3 seater which i purchased from Ace. To be fair statement did say 2 sizes were made and the one they supply is shorter. i called to find out the measurements for a couple of others that were same manufacture but they stated they were unable to tell me the length and that is that. I thought since you manufacture and sell these you would know the measurements. ???
i ended up using the ends from my old one and sewing on the ends of the new one. Works great for now
"

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Verified
5/5

2023-03-08

The Best

"The experience was easy when dealing with the customer service person. The experience was easy when putting the new canopy on my Gazebo. Would recommend Garden Winds to anyone."

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Verified
5/5

2023-03-06

Always can look for canapé replacements

"Iv had my Gazebo now for years. It comes back to looking new again with buying a canapé replacement every other year"

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Verified
5/5

2023-03-03

Quality product

"Incredibly quick delivery. The replacement canopy for the umbrella seems extremely well made and pretty. It’s a bit tight when opening the umbrella to its full size, but not a big deal. The prize was good. Will purchase again if it lasts. "

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Verified
5/5

2023-03-01

Completely satisfied

"Ordered a replacement canopy without having any part numbers. Sent photographs and dimensions, Angela sent us the correct canopy and bar code to attach to frame. "

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Verified
5/5

2023-03-01

Quality products

"I love the fact that you can send a picture of your frame and get the right replacement product. Customer service is great and it was fast delivery."

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Verified
2/5

2023-02-28

Wrong canopy

"The canopy was the wrong size, and didn't fit."

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Verified
3/5

2023-02-28

Destination not sam as address

"I can’t believe nobody else has had a delivery to someplace other than address of credit card. No other company we order from has this problem. Fix this."

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Verified
5/5

2023-02-28

Great Customer Service!

"I was able to text the company a photo of my gazebo and they were back to me within the hour with all the information I needed to get the original replacement canopy. Delivery was quick - will gladly give them my business in the future. "

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Verified
5/5

2023-02-28

Great product

"Delivered on time, and easy to install!"

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Verified
5/5

2023-02-28

Gazebo canopy replacement

"Needed a new canopy for my 10x10 gazebo. Sent them a picture of my frame and they supplied me with a link with what they thought was best for me. It arrived within a few days and fit perfectly. Would definitely recommend them if you’re looking for a replacement. "

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Verified
5/5

2023-02-27

Couldn’t have been any easier!

"Sent them a photos of our original booklet ,with the model number, as well as the structure with dimensions and a few days later here came the new cover. Much better material than the original and fit like a glove! Thanks for the great service!"

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Verified
5/5

2023-02-27

Described excellent, fits perfectly

"Shipping was fast, ordering was easy"

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Verified
5/5

2023-02-23

Exceeded expectations

"Was really easy to order online and it was delivered before the estimate date. I've bought from them multiple times now. Happy with the high quality gazebo covers received, everytime."


Verified
5/5

2023-02-19

Phenominal Customer Service

"From the time I ordered the canopy to the phone call from your Company to fix something on line to the delivery of the item was unbelievable. "

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