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Product & services pricing
3.69/5
Chance of future purchase:
3.79/5
Shipping & packaging:
4.49/5
Customer service:
3.99/5
Return/Replacement policy:
3.89/5

Verified
3/5

2018-02-09

Canopy

"My canopy that I had on the frame only after 2 years shredded so I replaced it. It took almost 2 weeks to get an email reply"

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Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-02-09

web site was great

" I could get exactly the right cover. Shipping was fast"


Verified
5/5

2018-02-08

Great products.

"Great pergola cover. The weighted rods reall keep cover in place. Arrived sooner than expected. "

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Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-02-08

ontime and east to install

"The canopy arrived per shipping schedule and was wSy to install. This is the third replacement canopy I have ordered through this company because they make it so easy. "

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Pricing of products and services

Verified
5/5

2018-02-08

Canopy replacement

"The new replacement is a better quality than the one the original one that came with the gazebo. It was very easy to install. "


Verified
2/5

2018-02-07

Backordered

"My order was backordered until April. Also movement through your ordering site was not as user friendly as it could be. There were a couple of places where I entered stuff but was not told what to do next. I had to guess and was right sometimes, but other times I had to reenter stuff.

"


Verified
1/5

2018-02-06

No Communication

"I placed my order and received an acknowledge of my order immediately. Then I heard nothing nothing nothing. After 2 week I called to inquire about my order. I was informed that they were out of stock and would not receive the item I ordered until the end of MAY. Great customer service."


Verified
5/5

2018-02-06

Great service! Delivered right on time!

"No problems at all! Second time we ordered a new top because old one got ripped during a blizzard! New top arrived exactly on time I was told! Thank you!"


Verified
5/5

2018-02-05

Great product and service

"Have ordered in the past and have always been more than satisfied. I'm so happy there is a company like Garden Winds1"


Verified
5/5

2018-02-04

Perfect

"I love the quality of it because that makes the difference "


Verified
5/5

2018-02-03

Great canopy

"The replacement canopy is of great, Love the ease of putting up.The unilock material, UV provides a cooler environment. Much better than the original canopy"


Verified
5/5

2018-02-01

YOUR PERSONNELWERE VERY ATTENTIVE AND POSITIVE . AND helpful. Could not ASK FOR BETTER

"Ordered a replacement canopy and it arrived in timely manner. However I was not going to install it right away as the high winds were still blowing. She was glad to make a note of this on to our order and and we will notify them when we instill It, so if it does not fit t we would not have a problem with any warranty."


Verified
4/5

2018-01-31

Nice company to deal with.

"Garden Winds was a good company to deal with and kept me informed as to when the product was shipping and being delivered. I would have given 5 stars but I felt that the process took too long from order date to delivery date."


Verified
5/5

2018-01-30

Happy !

"I was impress with how fast it arrived. "


Verified
1/5

2018-01-30

TOO DAMB SMALL

"COULDN'T FIT ACROSS TO OTHER SIDE"