ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.70/5
Chance of future purchase:
3.80/5
Shipping & packaging:
4.51/5
Customer service:
4.00/5
Return/Replacement policy:
3.89/5

Verified
2/5

2017-10-23

the good and the bad

"iItem shipped out in a timely manner. However the main awning barely stretched to reach and the corner pockets arent deep enough to hold. First big wind and that top is coming off. The upper vented cover was about 3 inches to small. Thankfully we still had the upper square cover still. But now they dont match, color fabric, etc. Fabric is lighter not sure how water proof/resistant it will be.
Definitely NOT worth the $100 I spent. ;(
"


Verified
1/5

2017-10-23

Low quality product; wrong dimensions

"Product did no fit; has worst quality of any we have ordered so far(first one lasted 2+ years). Durability seems to be declining notably. "


Verified
5/5

2017-10-23

Very quick

"Delivery I. Less than a week . This is the second of the same item ordered however last time it was a 3 month wait due to inventory problems so this time I was very zpleased . "


Verified
5/5

2017-10-22

Gazebo saver!

"Without the canopy replacement, the whole gazebo would have to be replaced! Garden Winds saved the day by offering all kind of hard to find canopy replacement. This is the second time I bought from Garden Winds. Easy buying process and on-time delivery."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
2/5

2017-10-22

Slow shipping, Poor fit

"Took 10-14 days to receive the 10 x 10 canopy topper. We expected it much quicker. We already have a 10 x 10 frame and just assumed this canopy would fit. It doesn't. If it was a dress it's at least 4 sizes too big. I don't like packing things up to return so I feel we just threw that $100. out the window. We have tried to anchor it with bungee cords but the first windy day is going to send it flying like a runaway parachute. On the plus side, the material does seem to be of a decent quality, but we did check at Home Depot today and saw we could have purchased a whole new frame and the same material tarp for $100. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2017-10-21

Excellent

"Fast shipping and great quality"


Verified
5/5

2017-10-21

Great experience.

"Very helpful in ordering the correct top. It was delivered on time. Hopefully it will fit next spring when we put it up. Fabric looks like it is much stronger."


Verified
5/5

2017-10-21

Great fit

"Very happy with this replacement gazebo top. Two Grommet holes on each section are bigger and installs and fits just like the original. Garden Winds upgraded me to Rip-lock for free It was a nice surprise when it arrived. Fabric definitely seems better than the original. Color is a little bit of a different shade than my original curtains that I still have it still looks good. Hopefully this one won’t fade to a mauve color after only two months like the original one did"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2017-10-21

Excellent!!

"Didn't have a make & model of my gazebo. The customer service department researched our need using old photos. In less then a week we had a perfect canopy that fits like a glove. Thank you!"


Verified
1/5

2017-10-19

Sent wrong item twice

"Trying to phone not possible. Message says opem 6amto6pm lies."


Verified
4/5

2017-10-19

replacement top

"No problems easy to deal with"


Verified
3/5

2017-10-19

Another disappointment

"Garden Winds process was handled as expected and item arrived in a timely manner. Product was inadequate fit of the original. Did not line up properly and had no screen between two top layers. This is the second item I have purchased through Garden Winds which has been a disappointment. The fountain was the first item of which started coming apart a few weeks after it arrived. Now the replacement cover for the gazebo. Paying good money for inadequate products tends to be a bit aggravating."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-10-18

Very Fast Service

"Placed my order on a Sunday. Delivered to me on a Wednesday. I live out of the country too. Great price fast delivery great product. Much appreciated by me."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-10-18

excellent

"very easy to work with. I will use them again"


Verified
5/5

2017-10-17

Excellent

"Custom service is excellent and the product is above expectations "