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Product & services pricing
3.64/5
Chance of future purchase:
3.94/5
Shipping & packaging:
4.53/5
Customer service:
4.07/5
Return/Replacement policy:
3.96/5

Verified
2/5

2017-10-22

Slow shipping, Poor fit

"Took 10-14 days to receive the 10 x 10 canopy topper. We expected it much quicker. We already have a 10 x 10 frame and just assumed this canopy would fit. It doesn't. If it was a dress it's at least 4 sizes too big. I don't like packing things up to return so I feel we just threw that $100. out the window. We have tried to anchor it with bungee cords but the first windy day is going to send it flying like a runaway parachute. On the plus side, the material does seem to be of a decent quality, but we did check at Home Depot today and saw we could have purchased a whole new frame and the same material tarp for $100. "

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Verified
5/5

2017-10-21

Excellent

"Fast shipping and great quality"


Verified
5/5

2017-10-21

Great experience.

"Very helpful in ordering the correct top. It was delivered on time. Hopefully it will fit next spring when we put it up. Fabric looks like it is much stronger."


Verified
5/5

2017-10-21

Great fit

"Very happy with this replacement gazebo top. Two Grommet holes on each section are bigger and installs and fits just like the original. Garden Winds upgraded me to Rip-lock for free It was a nice surprise when it arrived. Fabric definitely seems better than the original. Color is a little bit of a different shade than my original curtains that I still have it still looks good. Hopefully this one won’t fade to a mauve color after only two months like the original one did"

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Verified
5/5

2017-10-21

Excellent!!

"Didn't have a make & model of my gazebo. The customer service department researched our need using old photos. In less then a week we had a perfect canopy that fits like a glove. Thank you!"


Verified
1/5

2017-10-19

Sent wrong item twice

"Trying to phone not possible. Message says opem 6amto6pm lies."


Verified
4/5

2017-10-19

replacement top

"No problems easy to deal with"


Verified
3/5

2017-10-19

Another disappointment

"Garden Winds process was handled as expected and item arrived in a timely manner. Product was inadequate fit of the original. Did not line up properly and had no screen between two top layers. This is the second item I have purchased through Garden Winds which has been a disappointment. The fountain was the first item of which started coming apart a few weeks after it arrived. Now the replacement cover for the gazebo. Paying good money for inadequate products tends to be a bit aggravating."

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Verified
5/5

2017-10-18

Very Fast Service

"Placed my order on a Sunday. Delivered to me on a Wednesday. I live out of the country too. Great price fast delivery great product. Much appreciated by me."

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Verified
5/5

2017-10-18

excellent

"very easy to work with. I will use them again"


Verified
5/5

2017-10-17

Excellent

"Custom service is excellent and the product is above expectations "


Verified
5/5

2017-10-17

Perfect

"Excellent service Product Perfect"


Verified
5/5

2017-10-16

Great!!!

"My replacement cushion arrived quickly, and it is much more comfortable than I thought. It is an exact color match also. Love it:)"

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Verified
4/5

2017-10-16

Gazebo replacement canopy

"Order and shipment was great.Canopy fits perfect, only complaint I have is the quality of the material. "


Verified
5/5

2017-10-15

Very quick delivery.

"This is my second cover from Garden winds. I got 3 summers out of the last one and am very satisfied with it. I bought the beefier one this time and hopefully get another season out of it."

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