ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.64/5
Chance of future purchase:
3.94/5
Shipping & packaging:
4.53/5
Customer service:
4.07/5
Return/Replacement policy:
3.96/5

Verified
2/5

2017-10-15

Canopy replacement

"Replacing a canopy bought from Garden Winds that lasted less than 2 years, but unfortunately no else has the product so we are stuck with their crap."


Verified
5/5

2017-10-15

Second time ordering!

"Great customer service and the product is great. Second time ordering!"


Verified
4/5

2017-10-15

Fast delivery.

"Easy to order and fast delivery."


Verified
5/5

2017-10-14

Good experience

"The site was clear and easy to navigate. I found my replacement canopy and made my purchase!"


Verified
2/5

2017-10-14

Umbrella cover purchase.

"I found your web site to replace an umbrella cover that we have. The website was very easy to use, I ordered the umbrella cover and it said that it was back ordered to 09/16/17. Well, my one problem with your web site is that we still do not have our umbrella cover. Our order still says processing and today is 10/13/17. Almost a month past the time that it said that our order would ship. I can't really rate your company because we still have not gotten our purchase sent to us. I am surprised that we have not gotten any e-mail update on our order. When I check the order it just says processing. I have to say that is not very good customer service. In that respect I am very disappointed. I an understand that it maybe back ordered, but that is not what the web site said when we ordered it and we have gotten no updates in almost a month. I would very much like to hear when our order will be shipped. So at this point I can not give the company a very good rating."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2017-10-13

Zane

"Hands down the easiest canopy replacement experience in my life. "


Verified
5/5

2017-10-13

shade

"i am very happy with my gazebo cover it was easy to put on and looks great the price was very good"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2017-10-12

Garden Winds

"Serious seller; Replacement cover was delivered promptly and well packaged. It was also an exact fit to my gazebo. Looks great. Too early to speak about durability."


Verified
4/5

2017-10-12

Good quality materials, but measurements and description wasn't accurate.

"There was no mention of a zipper attachment to the tent top. 6-7" to long on sides."


Verified
4/5

2017-10-12

Old gazebo got a new cover.

"Our lovely old gazebo had a 10x10 canvas cover that had withstood 10 years of Oregon rain. It was finally falling apart. The replacement arrived on time and in good condition, a lovely single tier in cinnamon that fit well and is looking good. Our only complaint is that the water drain grommets are misplaced on each side. There should be an additional one (or two) at the mid-point between each corner. We plan to correct this problem by installing our own grommets. "


Verified
5/5

2017-10-11

Canopy

"Can't believe how fast it arrived"


Verified
5/5

2017-10-11

Happy and pleased

"Easy ordering, received quickly,
Fits like new.
"


Verified
5/5

2017-10-11

Loooooved it!!

"Delivered on time and perfect fit!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-10-11

Swing replaceable canopy

"Received the replacement for our swing. The material appears to be much stronger than the original.
Wasn't too difficult to put on. Glad to get rid of the "shredded" one.
"


Verified
2/5

2017-10-10

Wrong top

"You shipped a top for a 3 seat swing. I had to have it shortened at a cost of $15 vs your $10 return charge."