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Product & services pricing
2.50/5
Chance of future purchase:
1.67/5
Shipping & packaging:
2.50/5
Customer service:
1.67/5
Return/Replacement policy:
1.67/5

Verified
5/5

2017-08-10

Very Easy and Fast

"Excelent experience when I sold a MacBook and Ipad mini"

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Verified
5/5

2017-08-09

Fast, easy, $!

"Super fast, easy, and nice! "


Verified
1/5

2017-08-08

HORRIBLE - I wish ZERO stars were an option !!

"I wish ZERO stars were an option. They have my iPad and said they need five day. WAY OVERDUE!!. They will not give me an update. They promised money. I have called three times and written three times. Now I am contacting their CEO.
Box ID: PS00993393522. FOR ME THIS COMPANY IS ABSOLUTELY HORRIBLE !!!
"

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Verified
5/5

2017-08-07

Easy, fast, fair

"Gazelle is my go-to for electronics re-sale. Always a quick turnaround, they do what they say they will do and the only surprises I've ever had were pleasant ones. Thanks, Gazelle!"


Verified
1/5

2017-08-05

Horrible experience caused by Gazelle's lack of information

"Beware if you try to sell a Galaxy S8 or 8+ to Gazelle. They have incorrect model numbers in their system and don't seem to realize that all versions of the phone (including carrier models) have model numbers that start SM-G955U. They claimed that my AT&T phone was an unlocked model because they think the model number is supposed to be SM-G955A. NEWSFLASH Gazelle, Samsung isn't following that convention with the S8! I wrote them and even provided a link to Samsung's website that shows the actual model numbers but they have chosen to ignore that. FYI - go here and notice that all model numbers are "U" http://www.samsung.com/.../galaxy-s/s/_/n-10+11+hv1rp+zq1xa/
Gazelle wants to "adjust" their offer down $30 due to their incorrect identification of the phone. And I feel bad for anyone who buys one of these carrier locked phones that Gazelle thinks are unlocked...
"

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Verified
1/5

2017-08-04

Lies

"The experience was absolutely terrible. They sent a broken device! Don't buy from them. Try one of the others.
"


Verified
5/5

2017-08-03

Fantastic!

"I had a really great experience with Gazelle. My older daughter's iPad was no longer working at the capacity that she needed for middle school. So I decided to sell some older technology I had around the house and see if I could make enough to buy her a new iPad. I tried a different vendor but they rejected one of the items and the offer they gave me for the other two was pretty low. Gazelle was a completely different experience. Not only did they gladly accept all my tech (an iPhone and two older Apple laptops), but they even increased the amount for one of the laptops because they felt it was in much better condition than I'd described! In the end, I was able to buy my daughter a brand new regular-sized iPad at a total cost of only $10 (after factoring in what I made from Gazelle). Very, very pleased. And such an easy service to use. You just fill out the details, submit, get an estimate, print out labels, and ship! And it's F-R-E-E!"


Verified
5/5

2017-08-02

Excellent Service!!!

"Quick payment process, no issues with sale of my devices, will use again!!!"


Verified
5/5

2017-08-02

"Fast and easy. Paid as promised. Buen servicio."


Verified
5/5

2017-07-31

Bad ****

"Awsome I get to turn in a **** broken phone and get cash backs "


Verified
5/5

2017-07-31

Fast and Easy

"I sold my Samsung Galaxy S6 to Gazelle. The process was seamless and straight forward. Gazelle sent a prepaid box for the phone and lead my through the process of taking my data off the the phone for the next owner to make it theirs. After I sent it back a check was promptly sent to me. This is my second time using Gazelle. I am very pleased with the service."


Verified
1/5

2017-07-30

total rip off

"sent my i phone 6 as instructed and after a month of no money i emailed them and got no response. when i investigated on their site track my payment they said its being recycled and no money. total bull$#*! the phone still worked!!!!! i just got a i 7 because the screen was broken on the i6. you cant even leave a review on their own website and any reviews that are listed are years old. "


Verified
1/5

2017-07-28

Liars & Thieves

"I paid for 2 day shipping in the early AM, but when I got the box I found they'd shipped in the late PM 4 days after my order using 3 day shipping.

They lied to me when I called on the third & fourth days asking where the package was by telling me they'd shipped it late. But their FEDEX shipping label proved they shipped the day after I called to complain.

Then they charged me for refusing delivery. F-THEM.
"


Verified
5/5

2017-07-26

Excellent service!

"Highly recommended if you are selling old phones or laptops. Gazelle makes it easy and fair on prices"


Verified
5/5

2017-07-26

Great experience!

"Excellent Service. Easy. Fast. No hassles. Would definitely use them again!"

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