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Product & services pricing
2.50/5
Chance of future purchase:
1.67/5
Shipping & packaging:
2.50/5
Customer service:
1.67/5
Return/Replacement policy:
1.67/5

Verified
5/5

2017-08-23

Excellent

"It was so easy. And I received my check fast."

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Verified
5/5

2017-08-23

Amazing!

"Everything was quick and easy!!"


Verified
5/5

2017-08-22

Easy and truthful transaction.

"No one else would have purchased my iPad in its shape. I felt lucky to receive anything for it and in such a timely manner while using PayPal."


Verified
5/5

2017-08-21

Super easy and fast

"They were so fast and super easy to use. My return was more then I was originally told!!"

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Verified
5/5

2017-08-21

Great experience

"Just as advertised. Prompt turnaround. "


Verified
5/5

2017-08-21

super service

""Quick payment process, no issues with sale of my devices, will use again!!!""


Verified
5/5

2017-08-18

Trustworthy

"A company you can trust and has a quick turnaround time"

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Verified
1/5

2017-08-18

Customer Service Nightmare

"Broke a phone. Wanted to get a solid replacement quickly. Shopped at Apple, Amazon, and Gazelle. Decided this is what they do professionally so the expectation was set high. Wanted to get replacement fast so I paid for the two day shipping option. This was later on a Friday so my expectation was Tuesday. Phone arrival day came and went with no phone or an email explaining what was going on. So I called customer service and explained that I ordered a phone on Friday. Was told they need 24 hours to put the order together so my phone would arrive on Wednesday. It was agreed that there is nothing on the website that says there is an additional 24 hours so 2 day shipping really means 3 days. Ok so Wedneday comes and goes with no phone. Thursday no phone so another call to customer service. I was told that my shipping would be refunded and the phone was supposed to be shipped but there was a problem with their carrier and no phones were leaving. Called on Friday, let me do the math for you 7 business days later and I was told the phone would finally arrive on Monday which is 10 days after the initial order with 2 day expedited shipping. I never opened the box, slapped a return label on it and back it went. STILL waiting on my refund. TERRIBLE just order from Apple."

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Verified
1/5

2017-08-18

Held hostage

"Tried to buy an iPad selected 5 day shipping. It's now 5 days and it hasn't even been shipped. Called to cancel needed it in that time frame. I was told "yeah I know it's bad, but we cannot stop the order and when it ships it ships you will have to return it when it's received ". I have to now follow up on their poor business practice on top of being on the phone with them for two hours in a week. STAY AWAY!"


Verified
5/5

2017-08-17

iPhone Selling

"GREAT as always! Quick, easy, and fast payment!"


Verified
5/5

2017-08-16

Gazelle rocks!

"Gazelle actually gave me MORE than their original offer for my phone - which astounded me. I would recommend them to anyone who is looking to sell their old cell phone! "


Verified
5/5

2017-08-15

Easy way to sell IPAD

"I had no problem selling my ipad to Gazelle. It was easy and received check quickly"


Verified
5/5

2017-08-15

Great Service

"As advertised, couldn't be easier. Thanks!"


Verified
5/5

2017-08-14

Straight to the point and quick payment

"Sold 3 phones to Gazelle, the payment was instant and they sent the box, they have a very smooth process. Will do business with again in the future for sure!"


Verified
5/5

2017-08-11

Great service!!

"Gazelle is an easy way to earn cash for old electronic devices. "