"I sent my device in and originally thought I was going to receive $35, however I received notice that I was going to receive $85 for my device because it was in better shape than I thought! "

"My experience with Gazelle is always easy and quick! My empty box arrived fast, my shipping back to Gazelle was fast, and my payment was processed fast! I even got more than I was expecting after Gazelle inspected my Laptop... what other company would be honest like that!? If I'm not in the mood to mess with the time consuming selling process on eBay to sell my electronics, I will always use Gazelle!"

"Couldn't be happier! Many thanks."

"They have a seamless process; it could not be easier."

"I read bad reviews but had to experience it for myself to understand how HORRIBLE their customer service is. I ordered a 64 gb iPhone 6 plus, paid 550.00 - I was sent a 32 gb. When I called to correct the issue, I have honestly never been treated so horribly for something that was clearly the retailers error. They would not send me the correct phone. My only option was to return the phone for a refund. From what I have read that is another issue in and of itself. Refunds are also a nightmare. I will never EVER buy or sell to this company again. Buying from a nobody off of ebay is better than this. What a joke."

"Easy to get started, fast service, money arrived promptly. Highly recommend Gazelle. "

"Seamless experience - fast, hassle-free!"

"Have used Gazelle twice, for a Mac and iPhone. Always easy to deal with and fast."

"The whole process was quick and easy!"

"My experience was fast and easy"

"I will preface this by saying this is the first review I have ever written, which I hope make this all the more meaningful.

I turned to Gazelle to find a cheaper alternative to replace my broken phone. The website looked very legitimate with many great review sources, specifically for customer service. I needed the phone quickly as I was leaving for a trip so payed extra for 1-day shipping. I received a confirmation email that said I would be notified when my package shipped.

Fast Forward to the next evening, when my phone has not arrived and I had not received any communication from the company. I tried to call (as it is the only way to contact them) but they stop taking calls at 5pm. I waited to the next morning to call and did so immediately when their lines opened up at 6 am.

I was put on hold for 14 minutes until I was able to speak to an associate, only to explain my situation and be put on hold again. I was then on hold for another 31 minutes until the next employee picked up where I had to re-explain the situation. I then had to cancel my order because they could not get my order to me within 24 hours due to warehouse issues. I needed to leave for a trip, so I told them I couldn't wait and needed to cancel, which is why I originally ordered 1-day shipping. The employee seemed helpful, explained my options, and agreed to cancel my order. He said he would email me that the order had been cancelled, so I would not need to call in again (as the call total was totaling 57 minutes by now).

Fast Forward to later that afternoon when the employee had not emailed me, and I receive a separate email that my order had been shipped. The order was set to arrive after I would already be gone, which is why I cancelled in the first place and spent 57 minutes on the phone. This prompted me to have to make another phone call to figure out what was going on which resulted in another 27 minutes on the phone only to re-cancel the order.

I spent an hour and 24 minutes only to be left with no phone, outstanding money that needs to be refunded, and the elevator music they play while you are on hold stuck in my head for the remainder of the day. At this point, I do not know what is worse.

I am extremely unsatisfied with my Gazelle experience primarily due to their lack of communication. I understand big retail outlets have complications with orders, however this does not prevent you from passing that information along to the consumer. This information would have been extremely helpful and I could have potentially accommodated had I known. It would have also saved my an hour and 27 minutes of my time and reduced a call that their employees needed to deal with.

Additionally, I know they are aware of the wait times when passing along from one employee to another. If it is looking like it will be a significant amount of time, a respectful thing to do would be to notify the caller to expect a slight delay. This helps manage expectations on their end, so they aren't anticipating a response immediately.

My goal is not to rant on about the poor service as that is in the past now, but for someone at the company to read this and implement changes so future customers will not have to waste their time as I did. "

"They have amazing service and honestly it's perfection doing business with them. Best company out there. "

"The whole transaction was so easy and I got my check super fast. "

"gave them what i thought was a 64 mb phone. they notified me and said it was a 124mb and gave me the difference. "

"My experience with Gazelle was just great. They quoted me on selling my old phone and came through with an exact match. They made it a very easy process for me. "