ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
2.50/5
Chance of future purchase:
1.67/5
Shipping & packaging:
2.50/5
Customer service:
1.67/5
Return/Replacement policy:
1.67/5

Verified
5/5

2017-02-21

Painless

"3rd time using Gazelle and it was way easy. After sending my device I received an email stating they increased my offer because my device was in better shape than I described. Great experience! "

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2017-02-20

Great customer service

"Very happy with the timeliness and communication from Gazelle. They let me know when they received my items and when I could expect payment. Very happy!"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
2/5

2017-02-20

Confused

"Gazelle keeps sending me messages saying they haven't received my phone yet. In fact they received it 3 days ago. Then they claimed that the phone still had the icloud lock activated. This too proved to be untrue.

Very confusing and discombobulated experience.
"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2017-02-20

First class every step of the way

"Every promise they made was kept"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2017-02-20

How Service Should be Offered.

"They give you a fair offer and pay for shipping and compensate you in a timely fashion with no strings attached. A rare service that actually performs like you think it should rather."

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2017-02-19

Never disappointed!

"I wouldn't dream of selling my old electronics anywhere else! I have sold phones and computers to Gazelle. In each case, they send me a box to ship my electronics within a day or 2, include a checklist with directions and tell you where to drop it off. It could not be any easier! Not to mention, Gazelle gives you top dollar for items. I've told all my family and friends! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2017-02-19

Not Bad at All

"My freind sold a phone to them and he reccomended then to mr. They Quoted me a very fair price but i Never sent my phone in because i gave it to my mom. Im going to use then next time for sure"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2017-02-18

Never got paid

"What happened to my payment?
Not sure exactly where it went.
Could you tell me where my payment went?
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-02-18

Great Surprise Value for Dead Laptop!

"I was greatly surprised to learn that Gazelle would provide a substantial value for my dead MacBook Pro which failed suddenly. I looked at parting it out myself but when seeing the values, I quickly realized the price Gazelle was offering was much better, I also felt better about sending my failed device to them in the hopes they could make use of most of my laptop for someone else.

The shipping was free, the evaluation response was prompt, and I received my credit very quickly.

Well done and thanks for providing this great service!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges

Verified
5/5

2017-02-17

Instant offers to buy and great value

"I have sold 2 of my Apple computers to Gazelle. Received very reasonable offers for both and excellent follow-through. "

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2017-02-17

Third time!! Phenomenal experience each time!

" I wish more companies were as easy to work with. Everything was a breeze from start to finish and In a very timely manner. "

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2017-02-17

Piece of cake

"Gazelle was the only company that took back my old electronic! Instantly received the box (had the option to use my own shipping but I chose not to). A quick swap of shipping stickers, dropped off and voila I was done, and refunded quickly after they reviewed! They never disappoint with convenience."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-02-17

Get paid for stuff you don't want!

"Cleaning my old stuff out has never been so profitable."

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2017-02-17

Easy to use

"Very user friendly. If you don't know all of the specifics of your device they tell you how to search for them. The box comes with everything you need to ship your item. Got my check in about a week. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-02-17

Awsome

"Nice dealing with you you guys
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges